Koby Brown
Fairfield,OH
Summary
Well-qualified Human Resources applicant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Sales Associate
Bass Pro Shops
04.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Social Media Manager Intern
Zion Global Ministries
10.2022 - 03.2023
- Stayed current on industry trends, incorporating best practices into daily work processes for continuous improvement.
- Contributed to successful product launches by coordinating targeted social media promotions.
- Managed multiple social media platforms for consistent messaging and optimal reach.
- Established strong professional relationships with influencers, fostering partnerships for future collaborations.
- Implemented creative ideas for user-generated content campaigns, increasing brand advocacy among followers.
- Supported the team in organizing promotional events, resulting in increased follower growth and website traffic.
- Participated in brainstorming sessions, contributing innovative ideas that positively impacted overall marketing strategy development.
- Utilized analytics tools to monitor campaign success and adjust tactics accordingly for improved results.
- Collaborated with other departments to ensure cohesive branding across all digital channels.
- Conducted thorough market research to identify target audiences and develop tailored marketing strategies.
- Increased brand awareness by developing and executing strategic social media campaigns.
- Boosted online presence with timely responses to customer inquiries and proactive management of user-generated content.
- Enhanced audience engagement through the creation of visually appealing and relevant content.
- Generated and curated visual assets for use across multiple channels, maintaining consistency in brand identity.
Team Member
Chick-fil-A
02.2020 - 04.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
Education
Bachelor of Arts - Organizational Leadership
University of Cincinnati
Cincinnati, OH12-2024
Public Realtions Certificate - Public Relations
University of Cincinnati
Cincinnati12-2024
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Employee onboarding
- Excellent people skills
- Employee relations
- Human resources support
- HR policies
- HRIS management
- Talent management
Accomplishments
- Awarded “Employee of the Month” in 2024.
Timeline
Social Media Manager Intern
Zion Global Ministries
10.2022 - 03.2023
Sales Associate
Bass Pro Shops
04.2021 - Current
Team Member
Chick-fil-A
02.2020 - 04.2021
Bachelor of Arts - Organizational Leadership
University of Cincinnati
Public Realtions Certificate - Public Relations
University of Cincinnati
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