Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Koby Schundlemire

MILLCREEK

Summary

Dedicated Leader with a strong background in guest interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring guest satisfaction and loyalty. Passionate about building meaningful connections with team members to foster a positive and collaborative work environment. An effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting guest, team, and organizational goals.

Overview

2026
2026
years of professional experience

Work History

Service and Engagement Team Leader

Target
04.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Assets Protection Specialists

Target
12.2021 - 04.2024
  • Conducted thorough investigations into reported incidents, promptly resolving concerns and preventing future occurrences.
  • Maintained accurate records of incidents and security measures implemented, ensuring comprehensive documentation was readily accessible for future reference.
  • Demonstrated exceptional attention to detail by thoroughly inspecting security equipment and protocols regularly, identifying any potential issues before they became critical concerns.
  • Served as a confidential liaison between Guests and authorities during crisis situations, effectively managing sensitive information while prioritizing safety concerns.
  • Monitored and analyzed multiple reporting systems to identify shortage risks and developed targeted mitigation plans.
  • Conducted interviews with detained subjects in a calm, professional manner to resolve theft cases and de-escalate conflict.
  • Assisted in candidate interviews and directly trained and guided new team members to ensure successful onboarding.
  • Maintained frequent and effective communication with law enforcement to address a range of safety and security concerns.


Target Security Specialist

Target
2019 - 2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Improved the safety of employees by designing and leading tailored security awareness training sessions.
  • Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
  • Performed regular audits of existing security routines, identifying areas for improvement and recommending changes accordingly.
  • Led training sessions for team members on new and emerging safety protocols and procedures.
  • Directly led de-escalation efforts with high-intensity individuals to ensure safety and resolve conflicts effectively
  • Supported leadership in case management, including surveillance review and evidence organization.

Target Style Team Member

Target
2018 - 2019
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Provided exceptional customer service, addressing concerns promptly and professionally for increased loyalty.
  • Zoned clothing departments to enhance guest satisfaction and boost sales.
  • Supported multiple departments to strengthen team efforts.
  • Adapted effectively during major company transitions (e.g., Target Modernization).

Education

Cyprus High School
Magna, UT

Skills

  • Access control
  • Incident response
  • Professionalism
  • InfoSec
  • Computer proficiency
  • Team development
  • Documentation
  • Relationship Building
  • Positive Workplace Promotion
  • Quick Learner (New Systems & Tools)
  • Strong Organization Skills
  • Urgency-Based Prioritization

Accomplishments

  • Documented and resolved theft which led to decreased financial shortage.
  • Mentored and developed multiple team members, successfully guiding them toward internal promotions.
  • Trained multiple Assets Protection team members to ensure effective onboarding and support their development toward promotion.
  • Collaborated with fellow Front-End Team Lead and other department Leads to maintain and improve green performance metrics.
  • Awarded the “Grow Award” for quickly adapting and mastering multiple operational areas to drive business success.

Timeline

Service and Engagement Team Leader

Target
04.2024 - Current

Assets Protection Specialists

Target
12.2021 - 04.2024

Target Security Specialist

Target
2019 - 2021

Target Style Team Member

Target
2018 - 2019

Cyprus High School

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