Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Koda AB Nature

Dallas,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am a detail-oriented, organized, and meticulous employee seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Graphic designer/Photo-videographer

BlueMoon Creative Designs
01.2016 - Current
  • Developed creative collateral in alignment with brand vision and client requirements
  • Oversaw the design process with each client, from the initial ideas and concept drafts to the final concept production
  • Prepared and developed digital sketches, graphics, layouts of layout principles, and aesthetic design concepts
  • Planned and filmed raw footage, cover shoots, weddings, and events
  • Collaborating with creative teams and clients for shoots/events editing and production of raw footage and photos.
  • Streamlined project workflows, ensuring timely delivery of design projects.
  • Implemented new design software to improve team productivity and project outcomes.
  • Worked with clients to gather and define requirements, establish scopes, and manage project milestones.

Community Analyst (Internship)

U.S. Bank
06.2023 - 12.2023
  • Performed research and data entry duties through Microsoft Office, developing and presenting weekly and monthly decks
  • Performed research on prospective non-profit organizations and presented decks on these prospective organizations to the Head of the mortgage, V.P., and SVP of Recovery and Litigation
  • Collaborated with the Head of mortgage V.P., SVP of Recovery and Litigation, and other department members in donating and charity events.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
  • Optimized operational efficiency by redesigning workflow processes.
  • Led cross-functional teams in strategic planning sessions, aligning efforts with company goals.

Wholesaler

We Buy Homes USA
01.2022 - 01.2023
  • Gained properties under contract, skipped tracing prospective clients, and then proceeded to cold-call prospects via multiple media forms
  • Took the lead on appointment setting, viewings, and selling of properties
  • Used various sales techniques and CRM software to close deals and meet weekly and monthly targets
  • Performed Inbound and Outbound call responsibilities.
  • Expanded customer base through targeted marketing strategies and attending industry events.
  • Improved supplier relations through consistent communication and proactive issue resolution, ensuring smooth operations.
  • Negotiated contracts for better pricing, resulting in increased profit margins.
  • Exceeded quarterly sales targets consistently by implementing effective sales techniques tailored to individual client needs.
  • Optimized supply chain processes by working closely with suppliers, reducing order processing time and costs.
  • Managed accounts receivable, ensuring timely collection of payments from clients.
  • Evaluated client feedback data to drive improvements in products offerings and customer service experience.

Account Management

DXNT
01.2021 - 01.2022
  • Achieved intermediate skillset in CRM software
  • Drove market share expansion with targeted account management and prospecting.
  • Optimized account management processes for increased client satisfaction and retention.
  • Conducted thorough competitive analysis to inform strategic decision-making within the account management function.
  • Streamlined internal processes, increasing efficiency in account management tasks such as reporting and invoicing.
  • Achieved client retention goals through proactive account management and timely policy reviews.
  • Boosted sales performance by implementing strategic account management and relationship building techniques.
  • Worked with the finance and marketing department to reach weekly and monthly targets
  • Strengthened relationships with existing clients through proactive account management and personalized service.
  • Met weekly/ monthly inbound call target
  • Set and achieve personal and professional goals, targets, and financial plans
  • Prepared, planned, and presented in weekly and monthly team meetings

Quality Control

Hello Fresh
01.2023 - 01.2024
  • Performed audits on incoming inventory for the production line following the box audit process and recorded the results of performed audits
  • Followed DFA GMPs and work duties consistent with all corporate and regulatory, food safety, quality, and sanitation requirements
  • Reported any potential problems or issues to the lead/supervisor that were found in the auditing process for immediate corrective action to avoid systematic errors, i.e., stopping the line or checking boxes made recently
  • Performed production and assembly duties on the floor of the warehouse
  • Perform loading, unloading, and storing duties using electrical and manual pallet jack
  • I completed a Two-week ride on electric pallet jack training.
  • Improved overall system reliability through meticulous quality control checks postinstallation.
  • Implemented quality control measures to maintain consistent audiovisual standards across all broadcasts.

On Warehouse lead

Kofile INC
01.2021 - 01.2022
  • Cross-trained new hires and temps
  • Oversaw operations of warehouse production, inventory control, shipping, receiving, storing, and issuing of products, and maintaining receiving and inner records
  • Quality control to ensure customer orders were complete and accurate
  • Performed managerial and data entry duties through Microsoft and other software.

Package handler/delivery helper

UPS
01.2021 - 01.2021
  • Cross-trained in loading, unloading, shipping and receiving, stacking, processing, sortation, and stocking
  • Assisted drivers on delivery routes and delivery duties
  • Completed yard training and EPJ.

Fulfillment associate

Amazon
01.2019 - 01.2021
  • Performed shipping and receiving duties
  • Performed inventory and cycle counts and quality control checks
  • Performed stowing and sortation duties on the production line.

Lube Technician

Valvoline
01.2019 - 01.2020
  • In winter, the service of guest vehicles operating on the top and pit floor provides necessary maintenance of fluids, belt changes, filter checks, oil changes, and tire rotations.

Seasonal Sales Associate

Tjmaxx
01.2017 - 01.2018
  • Greeted customers maintained the sales floor, cashiered, and assisted customers
  • Maintained the layaway floor and area and answered incoming calls for specific products or order pick-up.

Seasonal E-com Associate

Kroger's
01.2017 - 01.2018
  • Selected and assembled customers' online orders, and processed coupons and payments
  • Delivered and loaded orders to cars when the customer arrived at the store.

Education

Bachelor's of Business (BBA) -

PennFoster
08.2024

Associate of Science(A.S.) -

North Lake College
12.2020

Skills

  • Proficient experience in Microsoft, CRM, and customer inbound/outbound call center/sales
  • Development of work planning, executive leadership & team building, and change & growth management
  • Experience with SAP
  • Cold calling, sales strategies, business optimization, new business development, and strategic planning
  • Coaching and mentorship, talent allocation, and verbal and written communication skills
  • Gained intermediate knowledge in social media marketing, organic growth marketing, content communication, negotiation, and customer service
  • Project Management
  • Project Coordination
  • Sales expertise
  • CSRM expertise
  • Data Entry
  • Active Listening

Accomplishments

  • Collaborated with team of 10 in the development of Operation Home Front donation event.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • Forklift (Class A,B, & C) Certification
  • Internationally Accredited Life Coach And Practitioner Certification

Timeline

Community Analyst (Internship) - U.S. Bank
06.2023 - 12.2023
Quality Control - Hello Fresh
01.2023 - 01.2024
Wholesaler - We Buy Homes USA
01.2022 - 01.2023
Account Management - DXNT
01.2021 - 01.2022
On Warehouse lead - Kofile INC
01.2021 - 01.2022
Package handler/delivery helper - UPS
01.2021 - 01.2021
Fulfillment associate - Amazon
01.2019 - 01.2021
Lube Technician - Valvoline
01.2019 - 01.2020
Seasonal Sales Associate - Tjmaxx
01.2017 - 01.2018
Seasonal E-com Associate - Kroger's
01.2017 - 01.2018
Graphic designer/Photo-videographer - BlueMoon Creative Designs
01.2016 - Current
PennFoster - Bachelor's of Business (BBA),
North Lake College - Associate of Science(A.S.),
Koda AB Nature