Koda Torres
Los Angeles ,CA
Summary
Motivated IT professional with federal security clearance, extensive experience in help desk support and network administration, driven by a commitment to enhancing operational efficiency. A strong background in managing user support for military personnel and maintaining cybersecurity compliance is highlighted. Enthusiasm for providing effective technical assistance and streamlined communication aligns with the mission of supporting elite operations and ensuring optimal system performance. A proactive approach to problem-solving guarantees high user satisfaction and operational reliability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Big 5 Sporting Goods
10.2023 - Current
- Assisted thousands of customers by identifying needs, answering technical product questions, and resolving issues in a fast paced environment
- Troubleshot and resolved point-of-sale (POS) and cashier system issues to ensure smooth transactions and minimize delays
- Delivered clear, professional communication to customers with varying levels of technical knowledge
- Developed strong problem-solving, multitasking, and customer support skills directly transferable to an IT Help Desk role
Network Communications System Specialist
California Army National Guard
12.2022 - Current
- Oversee the installation, deployment, provisioning, and maintenance of WIN-T nodal assemblages and any related COMSEC devices, improving network communication efficiency and ensuring secure data transmission
- Supervise the installation, configuration, and maintenance of LAN/WAN/VPN network hardware and software, ensuring 99.9% network uptime and reliability for mission-critical operations
- Implement and monitor security protocols for network systems, reducing security incidents through proactive vulnerability assessments and threat mitigation strategies
- Set up and maintain satellite antennas and SATCOM radios, enabling secure and reliable communications during deployed missions and training exercises, resulting in improvement in communication efficiency
- Troubleshoot and resolve complex hardware and software issues for users, achieving user satisfaction rate through effective problem-solving and customer service
Help Desk Team Leader
Task Force 51
04.2025 - 08.2025
- 24/7/365 availability to provide mission support for both hardware and software issues for end users
- Served as a lead administrator for the Department of Defense (DoD) networks in JTFB Los Alamitos providing support to dozens of end-users in both local and remote locations, ensuring continuous network availability and reliability
- Trained a team of 6 technicians on the maintenance and troubleshooting of Windows operating systems with multiple classifications, hardware components, and networking equipment
Skills
- Microsoft 365 Suite
- Active Directory
- Windows 7/10/11
- Vulnerability Scanning
- Threat Analysis
- ServiceNow
- Remedy
- Advanced Troubleshooting
- Cybersecurity Compliance
- SharePoint
- System Administration
- User Support
Certification
- Security+CE
- CompTIA | Issued 2026
Timeline
Help Desk Team Leader
Task Force 51
04.2025 - 08.2025
Sales Associate
Big 5 Sporting Goods
10.2023 - Current
Network Communications System Specialist
California Army National Guard
12.2022 - Current
AWARDS
California Army Achievement Meal CAAM - two time recipient