Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Fronek

Glouster,OH

Summary

Experienced and skillful Administrative Assistant providing high-quality service to meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record to keep and increase customer satisfaction with every phone call.

Overview

32
32
years of professional experience

Work History

Receptionist

Holzer Health System
05.2024 - Current
  • Maintain accurate patient records and updated database systems to ensure compliance with health regulations.
  • Register patients to be seen in the Urgent Care, Family Practice and Specialty Physicians.
  • Make phone calls to schedule patients for upcoming appointments.
  • Run necessary reports at the end of my shift, count the cash drawer, lock up all cabinets and doors.

BDC Receptionist

Coughlin Automotive
08.2021 - 04.2024
  • Directed incoming calls to appropriate departments, enhancing customer service efficiency.
  • Sent emails via Vinsolutions, ensuring timely communication for vehicle servicing.
  • Maintained organized customer communication, improving service satisfaction.
  • Provided front office support, streamlining administrative tasks.
  • Fostered strong interdepartmental communication, ensuring seamless information flow for vehicle service requirements and customer inquiries.

Administrative Assistant

Athens County Board of DD/PersonnelPlus
12.2017 - 08.2021
  • Managed front office tasks including calls, mail, and visitor reception, enhancing daily operations.
  • Scheduled client appointments and handled rescheduling, ensuring seamless service delivery.
  • Ordered and maintained office supplies, supporting uninterrupted workflow.
  • Took and distributed meeting minutes, facilitating effective communication.
  • Created business and client packets, improving information dissemination.

Secretary/Customer Service

Atco, Inc/Passion Works Studio
01.2010 - 12.2017
  • Handled multi-line phone system, ensuring efficient call routing and customer satisfaction.
  • Managed document processing, including faxing, scanning, and copying, enhancing office efficiency.
  • Recorded and distributed board meeting minutes, ensuring accurate and timely communication.
  • Ordered office supplies, maintaining inventory and reducing costs.
  • Greeted and assisted clients, providing excellent customer service and support.

Inside Sales, Foreign Shipping Correspondent

Permco
01.1994 - 01.2010
  • Processed sales orders, invoices, and reports, ensuring timely and accurate documentation.
  • Managed international sales orders and customs paperwork, facilitating smooth global transactions.
  • Answered inside sales calls, providing prompt and effective customer service.
  • Organized flights and pick-up times for customers, enhancing travel coordination.
  • Provided general front office support, including maintaining files, copying, faxing, and sorting mail.

Education

Office Management – Secretarial - Receptionist

Hocking College
Nelsonville, OH
05.1993

Skills

  • Communication
  • Multitasking
  • Office Management
  • Customer Service
  • Organization
  • Computer Skills
  • Telephone skills
  • Time management
  • Appointment scheduling

Timeline

Receptionist

Holzer Health System
05.2024 - Current

BDC Receptionist

Coughlin Automotive
08.2021 - 04.2024

Administrative Assistant

Athens County Board of DD/PersonnelPlus
12.2017 - 08.2021

Secretary/Customer Service

Atco, Inc/Passion Works Studio
01.2010 - 12.2017

Inside Sales, Foreign Shipping Correspondent

Permco
01.1994 - 01.2010

Office Management – Secretarial - Receptionist

Hocking College

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