Kodi-Ann Baccus
Lawrenceville,GA
Summary
Experienced Administration Professional proficient in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational and technical ingenuity. Works effectively with cross-functional teams in ensuring operational and service excellence. Capable of delegating tasks to accomplish operational goals as well as methodical and highly organized with good prioritization and planning abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Northside Hospital Gwinnett
01.2024 - Current
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Improved office efficiency by troubleshooting equipment, organizing and maintaining accurate patient files and records.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Streamlined check-in and check-out processes for a high volume of patients daily by implementing organizational tools.
- Increased overall productivity by efficiently managing schedules for several medical providers.
- Corrected medical insurance inquiries by diligently monitoring new and established patient insurance records for the department.
- Trained new team members on medical insurance coordination best practices and clerical tasks improving department efficiency.
Sales Qualifier
Consumer United
09.2013 - 03.2016
- Maintained steadfast client relationships by solidifying client loyalty, resulting in accelerated company market share.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities and increased sales by 25%.
- Evaluated and documented data and client inquiries to re-assess sales strategies and implement best practices to ensure client retention
- Generated sales related analytics to support and meet operational needs and team deadlines.
- Responsible for completing outbound calls regarding NPS ratings to increase company recommendations
Outreach Coordinator
Public Outreach
11.2011 - 09.2013
- Instructed over 15 new hire personnel on procedures and objectives to build high value teams to meet company goals.
- Secured corporate sponsors by implementing incentives and analytics for stable client rapport.
- Formulated team projects to generate media content for Outreach communities and fundraising events.
- Refocused demographic data to centralize optimal targets, competitor offerings and tactics of persuasion for campaigns.
- Streamlined arranging and reporting client engagement Key Performance Indicators (KPI's) achieving effective campaign goals.
Skills
- Sales
- Data analysis
- Sales Tracking
- Social Media Marketing
- Video Editing
- Content Development
- Excellent communication skills
- Social Media Platforms
- Key Performance Indicator (KPIs)
- Medical EMR systems
- Microsoft, Adobe, Excel, Salesforce
Volunteering
Habitat For Humanity- Community Volunteer (May 2017- June 2017)- Bremerton, WA
MCBH Community Counseling Program, Spouse Volunteer- Administrative Assistant/ Front Desk (July 2021- August 2023)- Kaneohe, HI
Certification
- Certified Computer Skills Specialist - Atlanta Job Corps. - Atlanta, GA
Timeline
Front Desk Medical Receptionist
Northside Hospital Gwinnett
01.2024 - Current
Sales Qualifier
Consumer United
09.2013 - 03.2016
Outreach Coordinator
Public Outreach
11.2011 - 09.2013
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