Austin Short
Walnut,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth!
Overview
8
8
years of professional experience
Work History
Regional Account Manager
Rocky Brands
, MS, AL, GA, LA, FL
02.2024 - Current
- Developed and implemented regional sales plans to increase market share for assigned accounts.
- Conducted weekly meetings with account representatives to review performance, address issues, and develop strategies for improvement.
- Created presentations to demonstrate product features and benefits to potential customers.
- Resolved customer complaints regarding product quality, delivery timelines, or service issues.
- Participated in trade shows, conferences, and other events to promote brand awareness in the region.
- Supported high-level customer satisfaction and loyalty as SME and primary point-of-contact.
- Achieved sales targets and outcomes consistently by tenaciously pursuing new customers and sales opportunities.
- Cultivated strategic client relationships to support business goals, growth strategies and profit drivers.
Territory Sales Manager
Rocky Brands
, MS,TN,AR
07.2023 - 02.2024
- Presented products and services to prospective customers.
- Educated customers on product features and use to provide optimal service.
- Penetrated new markets by investigating competitor products, services and trends.
- Discovered sales opportunities by showcasing products and services to interested clients.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
- Managed expenses and time to maximize productivity.
- Led, coached and developed employees to achieve sales goals.
- Boosted division performance by maximizing territory customer base and profit percentages
- Developed and managed regional sales program and market operations.
- Researched and analyzed data and reports to identify trends and optimal sales strategies.
Driver/PM Shift Lead/Dangerous Goods Specialist
Fedex Express
Corinth, MS
06.2022 - 07.2023
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Adhered to company safety procedures, OSHA requirements and DOT regulations.
- Assessed channels to verify compliance with federal regulations.
- Resolved quality and operational issues for worldwide distribution.
- Upheld company standards and compliance requirements for operations.
- Assessed company operations for compliance with safety standards.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Quality Ballistics Group Leader
Winchester Ammunition
Oxford, MS
10.2019 - 06.2022
- Organized, analyzed and prepared technical data reports.
- Completed evaluations by properly using various gauges, tools and equipment.
- Prepared operational reports and provided information to supervisors.
- Managed quality control and maintained high level of customer satisfaction.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Supplied production data to field operators, technicians, engineers and supervisors.
- Cultivated performance-based culture to enhance team productivity, job satisfaction and efficiency.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Streamlined management activities to maximize on-task time for every employee.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Implemented improved initiatives to optimize safety and quality.
- Notified supervisors about production problems and helped identify and correct concerns.
- Quarantined chemicals and followed company guidelines, Environmental Protection Agency rules, Department of Transportation regulations and disposal site protocols.
- Conducted inner inspections within production and laboratory.
- Analyzed and interpreted test data and determined performance and reliability of materials.
- Adjusted, repaired and replaced defective equipment parts and materials.
- Identified quality problems and recommended solutions.
- Conducted tests on product samples and recorded results.
Insurance Agent
Aflac
Saltillo, MS
11.2017 - 01.2021
- Analyzed customer needs and provided best options, upselling products and services.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Provided quality control and maximized revenue by eliminating downtime, implementing proven selling strategies and promoting marketing messages.
- Leveraged industry trends to shape solutions and approaches.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Prepared proposals and conducted closing interviews to increase insurance sales.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
Sales Associate
Gossett Chrysler | Dodge | Jeep
Memphis, TN
03.2016 - 11.2019
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
High School Diploma -
North East
Ripley, MS03.2016
Skills
- Customer interaction
- Health and safety regulations
- Maintenance and repair
- Deadline compliance
- Information tracking
- Negotiation
- Cold-calling
- Delivery estimations
- Customer follow-up
- Cross-selling and upselling
- Client retention
- Team management
- Teambuilding
- Leadership
- Project management
- Relationship selling
- Negotiation Tactics
- Customer retention abilities
Timeline
Regional Account Manager
Rocky Brands
02.2024 - Current
Territory Sales Manager
Rocky Brands
07.2023 - 02.2024
Driver/PM Shift Lead/Dangerous Goods Specialist
Fedex Express
06.2022 - 07.2023
Quality Ballistics Group Leader
Winchester Ammunition
10.2019 - 06.2022
Insurance Agent
Aflac
11.2017 - 01.2021
Sales Associate
Gossett Chrysler | Dodge | Jeep
03.2016 - 11.2019
High School Diploma -
North East