Kodi Brumfield

• Resolved customer concerns quickly and efficiently to enhance overall client satisfaction ratings
• Managed financial record tracking and data communications with efficiency and accuracy
• Increased records accuracy by affectively maintain confidential client databases

• Utilized ticketing system to track customer requests and prioritize urgent needs
• Helped streamline repair processes and submitted updates for procedures to support action consistency

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Accomplished multiple tasks within established timeframes.

• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Maintained professional, organized, and safe environment for employees and patrons.

• Responded to and resolved customer questions and concerns.
• Trained new employees and delegated daily tasks and responsibilities.
• Conducted routine inspections to check quality and compliance with established specifications.
• Completed cash and credit card transactions accurately using POS software.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.