Kodi Goins

- Ensure that maintenance meets Area and Company quality standards and meets all contract requirements

- Implement customer and Company requirements for quality, performance reliability and passenger safety for the Downtown Cleveland Market

- Support sales staff in estimating service orders, scheduling and executing orders, and investigating and resolving customer complaints

- Manage ongoing program of project audit so as to assure conformance of performance standards of quality, completeness and safety

- Implement route management strategy in support of ensuring uniform application of preventive maintenance procedures while controlling manpower to minimum level

- Develop spirit of teamwork and dedication to quality improvement among all employees

- Managed the maintenance and sold repair business for the local market

- Scheduled service teams, executed maintenance schedules, and conducted customer visits to uphold company standards

- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly

- Managed daily operations of the service department, while maintaining a high level of organization and productivity and driving company directives

- Ensured all company safety protocols were followed, resulting in a safe working environment for employees and customers

- Managed all service work, while maintaining profitability by utilizing decisive decision making and expert problem solving skills
- Maintained the service schedule for all sold work
- Resolved customer complaints, within established guidelines, to the satisfaction of the customer while maintaining the interest of the company
- Assisted in the training and mentoring of management development personnel and other team members
- Planned, assigned, and managed field labor hours to maximize profitability and productivity at or above budgeted minimums without compromising safety or quality
- Presented monthly safety meetings to technicians, and assisted in promoting a safety focused work environment