Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kodi Oeltjenbruns

Montrose ,CO

Summary

Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Overview

17
17
years of professional experience
1
1
Certification

Work History

At Home Scoring Director

Pearson
Montrose, CO
09.2021 - 08.2024
  • Developed and implemented scoring policies and procedures in accordance with industry standards.
  • Drafted comprehensive reports on data collected during the scoring process.
  • Monitored accuracy of scores to ensure compliance with established criteria.
  • Managed a team of scorers, providing guidance and feedback throughout the scoring process.
  • Created detailed training materials for new scorers to ensure consistency across all assessments.
  • Ensured that all assessments were scored according to established timelines and deadlines.
  • Collaborated closely with other departments within the organization to coordinate efforts related to scoring activities.
  • Analyzed test data from multiple sources for trends or patterns that could affect the validity of assessment results.
  • Provided technical assistance when needed during the testing process, including troubleshooting hardware and software issues, responding quickly to inquiries from stakeholders.
  • Generated detailed reports summarizing assessment results for internal use or external distribution.
  • Participated in conferences and workshops related to assessment development and evaluation techniques.
  • Planned, directed and monitored instructional methods and content of educational and vocational programs.

At Home Scorer

Pearson
Scottsdale, AZ
04.2019 - 08.2021
  • Scored tests with accuracy and objectivity in accordance with standardized guidelines.
  • Monitored student performance during testing sessions and alerted supervisors of any irregularities or discrepancies.
  • Adhered to strict timelines for completing assigned scoring tasks.
  • Reviewed assessment protocols, policies, and procedures prior to each assignment.

At Home Call Center

Harris Williams
Phoenix, AZ
11.2015 - 05.2016
  • Responded promptly to customer emails and phone calls in a courteous manner.
  • Maintained accurate records of customer interactions in the database system.
  • Answered phone calls after hours to help patients with issues they were having.
  • Scheduled appointments before and after the office's business hours.

Front Desk Receptionist

Harris Dental
Phoenix, AZ
12.2014 - 11.2015
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Completed basic bookkeeping and document filing.

Pediatric Dental Assistant

All Kids Dental Group
Glenwood Springs, CO
06.2007 - 12.2013
  • Organized and maintained dental supplies, materials and equipment.
  • Educated parents on proper oral hygiene techniques for children.
  • Prepared rooms for dental procedures by sterilizing instruments, setting up trays and ensuring that all necessary items were present.
  • Provided patient education regarding preventive care, diet, oral health and plaque control.
  • Assisted the dentist during a variety of treatments such as restorations, crowns, bridges, root canals, extractions and scaling and cleaning procedures.
  • Performed chair side duties including taking x-rays, making impressions and pouring models.
  • Maintained accurate records of patient visits using electronic dental software programs.
  • Ensured infection control standards were met by following safety protocols when handling hazardous materials such as sharps or chemicals.
  • Scheduled appointments according to established protocol.
  • Monitored inventory levels of all dental supplies in order to ensure adequate stock was available.
  • Provided postoperative instructions to parents regarding care of their child's teeth following treatment.
  • Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.

Education

Bachelor of Arts - Psychology

University of Colorado At Boulder
Boulder, CO
05-2011

Skills

  • Attention to Detail
  • Relationship Building
  • Performance Evaluations
  • Program Analysis
  • Policies and Procedures Enforcement
  • Instructor Training
  • Time management abilities
  • Emergency Readiness
  • Data Analysis
  • Health Code Compliance
  • Flexible Schedule
  • Team building
  • Problem-Solving
  • Time Management
  • Punctual and Dependable
  • Strong Work Ethic
  • Task Prioritization
  • Communication Skills
  • Problem-solving aptitude
  • Professional Demeanor
  • Multitasking
  • Adaptability
  • Documentation skills
  • Decision-Making

Certification

  • Dean's List at University of Colorado at Boulder

Timeline

At Home Scoring Director

Pearson
09.2021 - 08.2024

At Home Scorer

Pearson
04.2019 - 08.2021

At Home Call Center

Harris Williams
11.2015 - 05.2016

Front Desk Receptionist

Harris Dental
12.2014 - 11.2015

Pediatric Dental Assistant

All Kids Dental Group
06.2007 - 12.2013

Bachelor of Arts - Psychology

University of Colorado At Boulder

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Kodi Oeltjenbruns