Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kodi Schuyler-Wright

Nacogdoches,TX

Summary

Knowledgeable Retail Associate Manager with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Goal-oriented individual who is driven by the goal of success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

AT&T Wireless Allcom
09.2024 - 09.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Was #3 in the company in sales in August.
  • Sold over $9,000 USD in accessories in February
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.

Retail Store Manager

Verizon
02.2024 - 08.2024
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
  • Initiated new product training sessions for employees to improve product knowledge.
  • Resolved customer complaints in a professional manner.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Developed and maintained store policies and procedures.
  • Executed merchandising strategies to support store sales growth.
  • Won multiple awards for sales excellence.

Retail Associate Manager

T-Mobile
07.2023 - 02.2024
  • Managed daily store operations, including opening and closing procedures.
  • Developed and implemented customer service standards to ensure a positive shopping experience.
  • Trained, supervised, and evaluated retail staff performance.
  • Analyzed sales figures and developed strategies to increase revenue.
  • Monitored cash register transactions to ensure accuracy of funds collected.
  • Provided assistance with product selection, pricing, returns, exchanges.
  • Assisted customers in resolving complaints or issues regarding products or services.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Retail Store Manager

T-Mobile
11.2022 - 06.2023
  • Developed and maintained store policies and procedures.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Performed regular audits to ensure compliance with company standards.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Drafted detailed reports on store performance for upper management review.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
  • Worked closely with vendors to negotiate contracts for goods or services.
  • Conducted regular inventory counts throughout the year to maintain accurate records.
  • Built and maintained strong working relationships with team members.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.

Mobile Retail Expert

T-Mobile
10.2021 - 10.2022
  • Provided customers with in-depth product knowledge and technical support for mobile devices.
  • Conducted daily store operations such as opening and closing procedures, cash handling, and customer service.
  • Assisted customers with selecting the best plans and device options to meet their needs.
  • Demonstrated an ability to troubleshoot issues related to device activation, data transfer, and software updates.
  • Processed sales transactions accurately while achieving monthly sales goals.
  • Maintained a clean and organized work environment by stocking shelves, cleaning displays, and organizing merchandise.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Analyzed market trends in mobile technology industry in order to make informed decisions about product selection.
  • Participated in weekly team meetings to discuss performance metrics and strategies for improvement.

Online Mobile Expert

E-Tech/Verizon
04.2019 - 09.2021
  • Provided customer service and technical support for mobile devices, tablets, and other wireless products.
  • Assisted customers in setting up new devices and transferring data from old to new devices.
  • Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
  • Diagnosed software issues on mobile devices using troubleshooting techniques.
  • Assisted customers in making purchases and construct shipping details
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed credit payment.

Lead Key Holder

Dollar General
02.2019 - 10.2019
  • Assisted in the training of new key holders and staff members on company policies and procedures.
  • Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
  • Conducted daily store walks to inspect store operations and customer service levels.
  • Provided support to Store Manager in developing strategies for sales growth and cost reduction initiatives.
  • Maintained store security by monitoring alarms, locks, cameras, and access control systems.
  • Ensured accuracy of register transactions by reconciling tills at the end of each shift.
  • Supervised team members in opening, closing procedures including bank deposits, safe counts.
  • Performed regular audits of all areas within the store to ensure safety regulations are met.
  • Facilitated communication between management team, store associates, vendors and corporate offices when necessary.
  • Utilized coaching skills to motivate staff members towards reaching individual goals.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.

Education

Bachelor of Science - Counseling Psychology

Stephen F Austin State University
Nacogdoches, TX
07-2016

High School Diploma -

Cushing ISD
04-2014

Skills

  • Loss Prevention Strategies
  • Sales Coaching
  • Staff Training and Development
  • Sales Strategy Development
  • Delegation and Supervision
  • Promotional Planning
  • Goal Setting and Achievement
  • Decision-Making Capabilities
  • Marketing and Promotions
  • Customer Service Management
  • Schedule Management
  • Performance Improvement
  • Administrative Management
  • Inventory Management
  • Quality Assurance
  • Employee Development
  • KPI Tracking
  • Customer Retention
  • Sales Tracking
  • Department Oversight
  • Business Marketing
  • Teamwork and Collaboration
  • Decision-Making
  • Performance Evaluation and Monitoring
  • Management Team Building
  • Customer Relations
  • Employee Relations
  • Desktops, Laptops, and Mobile Devices
  • Hiring and Onboarding
  • Team Leadership
  • Staff Development
  • Goal Setting
  • Direct Sales
  • Business Leadership
  • Relationship Building
  • Supervision and Training
  • Scheduling
  • Customer Service
  • Proficient in Microsoft Office
  • Training Management
  • Inventory Control
  • Staff Management

Accomplishments

  • Highest gross profit store in Texas May 2024
  • Top Salesperson for March & April 2024
  • Top Gun Salesperson for November 2022
  • Top 10 in Archtelecom for Sales in September 2023
  • Leading Talent in Team Building for April 2023
  • National Honor Society for 2014
  • Dean's List 2015

Certification

  • Driver's License

Timeline

Retail Sales Associate

AT&T Wireless Allcom
09.2024 - 09.2025

Retail Store Manager

Verizon
02.2024 - 08.2024

Retail Associate Manager

T-Mobile
07.2023 - 02.2024

Retail Store Manager

T-Mobile
11.2022 - 06.2023

Mobile Retail Expert

T-Mobile
10.2021 - 10.2022

Online Mobile Expert

E-Tech/Verizon
04.2019 - 09.2021

Lead Key Holder

Dollar General
02.2019 - 10.2019

High School Diploma -

Cushing ISD

Bachelor of Science - Counseling Psychology

Stephen F Austin State University

Similar Profiles

CREATE PROFILE