Kodi Swartz
El Paso,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Intake Counselor Department Lead
Warrior Allegiance
02.2024 - 09.2024
- Responsibilities:Advocacy: Advocate for veterans, armed forces members, their dependents, and survivors through benefit counseling, claims assistance, and outreach services
Claims Assistance: Help veterans and their families prepare and submit claims for VA benefits, ensuring all necessary documentation is provided
Information & Guidance: Offer information about available benefits, programs, and services at federal, state, and local levels - Liaison: Act as an intermediary between veterans and the Department of Veterans Affairs (VA), facilitating smoother communication and resolution
Document Assistance: Help veterans obtain necessary documents, including replacements
Collections Agent
UWH of Carolina-Fayetteville NC
12.2022 - 01.2024
- Manage and resolve outstanding medical bills by contacting patients and insurance companies.
- Negotiate payment plans and settlements while ensuring compliance with HIPAA and other relevant regulations.
- Maintain accurate records of all collection activities and patient interactions.
- Collaborate with healthcare providers to verify patient information and resolve billing discrepancies.
- Utilize medical billing software to track and manage accounts receivable.
Customer Service Representative
Bank Of America
01.2022 - 12.2022
- Handled 50+ customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Military Police Officer
UNITED STATES ARMY
09.2015 - 01.2017
- Enforced laws and ensured security on military bases and during operations.
- Conducted investigations, gathered evidence, and wrote reports.
- Developed security plans and coordinated with civilian law enforcement.
- Performed patrols, traffic management, and emergency response.
- Trained and supervised junior personnel.
Education
Some College (No Degree) - Business
New Mexico State University
Las Cruces, NMSkills
Report Generation
Timeline
Intake Counselor Department Lead
Warrior Allegiance
02.2024 - 09.2024
Collections Agent
UWH of Carolina-Fayetteville NC
12.2022 - 01.2024
Customer Service Representative
Bank Of America
01.2022 - 12.2022
Military Police Officer
UNITED STATES ARMY
09.2015 - 01.2017
Some College (No Degree) - Business
New Mexico State University
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