Kodia Smith
Newark,NJ
Summary
Talented legal administrative professional with excellent research and file management abilities. Writes professional business correspondence and legal documents with strong attention to detail and impeccable communication skills. I am a hardworking and reliable employee with extensive background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual.
Overview
5
5
years of professional experience
Work History
Cashier and Server
Just Salad
Jersey City, NJ
11.2023 - 05.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
- Greeted guests and provided customer service support.
Legal Secretary Intern
Bennett Cooper & Smith
Kingston, Jamaica
05.2022 - 09.2023
- Kept attorneys' calendars current and notified professionals of upcoming events, meetings and deadlines.
- Drafted and edited pleadings and related legal documents in support of case actions.
- Assisted with trial preparation, organizing case documents, coordinating correspondence and reviewing evidence.
- Maintained meticulous diary entries, journals and statistical data.
- Coordinated electronic and paper files for maximum efficiency and usability.
- Scheduled client appointments and managed complex schedules for attorney.
- Received incoming calls and visitors and directed to appropriate personnel.
Customer Service Representative
Ibex
Kingston, Jamaica
06.2021 - 09.2021
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.
- Managed customer calls efficiently in fast-paced call center environment.
- Anticipated needs and resolved problems to keep customers happy.
Sales Representative
Alorica
Kingston, Jamaica
05.2019 - 09.2019
- Determined customers' needs based on sales calls and face-to-face meetings
- Overcame objections with successful product demonstrations and persuasive communication skills.
Education
Bachelor of Laws - Law -
University of the West Indies, Mona
Kingston, Jamaica11.2022
Skills
- Teamwork and Collaboration
- Computer Skills
- Deadline tracking
- Exhibit preparation
- Client correspondence
- File organization
- Multitasking
- Materials organization
- Conflict resolution
- Exceptional customer service
Timeline
Cashier and Server
Just Salad
11.2023 - 05.2024
Legal Secretary Intern
Bennett Cooper & Smith
05.2022 - 09.2023
Customer Service Representative
Ibex
06.2021 - 09.2021
Sales Representative
Alorica
05.2019 - 09.2019
Bachelor of Laws - Law -
University of the West Indies, Mona
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