Summary
Overview
Work History
Education
Skills
Timeline
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KODIA SMITH

East Orange,USA

Summary

Experienced in building strong customer relationships and resolving inquiries with effective communication and conflict resolution skills. Bringing expertise in handling customer interactions and supporting team collaboration in fast-paced environments. Offering abilities in multitasking and efficient problem-solving to enhance customer satisfaction.

Overview

6
6
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Ezpass
04.2025 - Current
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Responded to telephone inquiries and complaints following standard operating procedures.

SALES ASSOCIATE

Dufry
08.2024 - 03.2025
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products.
  • Kept work area clean, organized and free of clutter at all times.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Organized merchandise displays to promote higher levels of customer engagement.

CASHIER AND SERVER

Just Salad
11.2023 - 05.2024
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Followed company security procedures for handling large sums of money.
  • Adhered to all health department standards while preparing food items according to company recipes and specifications.
  • Greeted guests and provided customer service support.

LEGAL SECRETARY INTERN

Bennett Cooper & Smith
05.2022 - 09.2022
  • Kept attorneys' calendars current and notified professionals of upcoming events, meetings and deadlines.
  • Drafted and edited pleadings and related legal documents in support of case actions.
  • Assisted with trial preparation, organizing case documents, coordinating correspondence and reviewing evidence.
  • Maintained meticulous diary entries, journals and statistical data.
  • Coordinated electronic and paper files for maximum efficiency and usability.
  • Scheduled client appointments and managed complex schedules for attorney.
  • Received incoming calls and visitors and directed to appropriate personnel.

CUSTOMER SERVICE REPRESENTATIVE

Ibex
04.2021 - 09.2021
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking.
  • Maximized satisfaction by anticipating needs and consistently offering expert support.
  • Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.
  • Managed customer calls efficiently in fast-paced call center environment.
  • Anticipated needs and resolved problems to keep customers happy.

SALES REPRESENTATIVE

Alorica
05.2019 - 09.2019
  • Determined customers' needs based on sales calls and face-to-face meetings.
  • Overcame objections with successful product demonstrations and persuasive communication skills.

Education

BACHELOR OF LAWS - LAW

University of the West Indies
11.2022

Skills

  • Teamwork and Collaboration
  • Deadline tracking
  • Client correspondence
  • Multitasking
  • Effective conflict resolution
  • Computer Skills
  • Exhibit preparation
  • File organization
  • Materials organization
  • Exceptional customer service

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Ezpass
04.2025 - Current

SALES ASSOCIATE

Dufry
08.2024 - 03.2025

CASHIER AND SERVER

Just Salad
11.2023 - 05.2024

LEGAL SECRETARY INTERN

Bennett Cooper & Smith
05.2022 - 09.2022

CUSTOMER SERVICE REPRESENTATIVE

Ibex
04.2021 - 09.2021

SALES REPRESENTATIVE

Alorica
05.2019 - 09.2019

BACHELOR OF LAWS - LAW

University of the West Indies

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KODIA SMITH