KODIE THOMAS TUFFOUR
Virginia,VA
Summary
Multilingual professional with expertise in Chinese-English translation, customer service, IT support, and logistics. Adept at cross-cultural communication, document translation, and administrative coordination. Extensive experience working with international organizations, handling confidential information, translating technical documents, and assisting high-level professionals. Strong background in problem-solving, operational efficiency, and building meaningful connections. Seeking an opportunity in government agencies, embassies, corporate offices, or international organizations to leverage my language skills and global experience.
Friendly and efficient with strong organizational skills, adept at managing office tasks and supporting team functions. Possesses solid understanding of administrative software and office procedures, including proficiency in Microsoft Office and data entry. Committed to optimizing workflows and contributing to smooth-running office environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Public Health Officer
Airforceone
08.2025 - Current
IT Support Specialist
Seeds Technology
05.2025 - 07.2025
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Air Space
Independent Medical Delivery Driver - USA
02.2024 - 05.2025
- Handled time-sensitive medical deliveries, ensuring that pharmaceuticals and healthcare supplies reached facilities promptly.
- Followed strict confidentiality guidelines when handling sensitive medical documents and prescriptions.
- Ensured proper storage conditions for temperature-sensitive medical supplies, preventing contamination or damage.
- Maintained detailed records of deliveries, tracking shipments and confirming receipt with healthcare providers.
- Coordinated with hospitals, pharmacies, and clinics to ensure efficient and accurate deliveries.
Mandarin Interpreter
PandaDoc
01.2024 - 02.2025
- Enhanced communication by accurately interpreting Mandarin to English and vice versa during meetings and conferences.
- Facilitated business negotiations between Mandarin-speaking clients and English-speaking counterparts, ensuring clear communication and mutual understanding.
- Improved patient care by providing medical interpretation services at healthcare facilities, helping non-English speaking patients communicate effectively with their healthcare providers.
Driver
Uber - USA
05.2023 - 12.2024
- Provided safe, comfortable, and efficient transportation services to a diverse clientele, including business professionals and tourists.
- Maintained a 5-star customer service rating by ensuring excellent communication, safety, and professionalism.
- Assisted non-English-speaking passengers by providing translation services and cultural guidance when needed.
- Managed cashless transactions and financial reporting, ensuring accurate payment processing.
- Adapted to high-demand situations, optimizing routes and schedules for maximum efficiency.
Office Assistant & IT Support
Saint Cloud State University - USA
02.2023 - 06.2023
- Provided bilingual administrative support, assisting both English- and Chinese-speaking students, faculty, and staff.
- Managed data entry, document organization, and correspondence, ensuring efficiency in the Dean’s Office operations.
- Assisted with technical troubleshooting, helping students and faculty resolve IT-related issues with university systems.
- Organized schedules, meetings, and events, ensuring smooth operations and communication between departments.
- Supported academic and research projects by gathering, translating, and formatting information as needed.
Delivery Driver
Amazon - USA
01.2023 - 05.2023
- Delivered high-priority packages to customers across multiple locations, ensuring fast and secure handling of shipments.
- Maintained strict compliance with company policies and local traffic laws to ensure safe and timely deliveries.
- Provided exceptional customer service, addressing inquiries and resolving delivery-related concerns efficiently.
- Used GPS and route optimization tools to enhance delivery efficiency and reduce delays.
- Assisted in inventory management and package sorting, ensuring accurate and organized dispatching.
- Operated light trucks to deliver loads as far as 300 miles from home location.
Chinese-English Translator | Safety Officer | Concrete Mixer Operator
Sentuo Oil Refinery, Accra-Tema, Ghana
12.2021 - 12.2022
- Provided real-time Chinese-English translation for business meetings, technical discussions, and workplace communication between Chinese supervisors and Ghanaian staff.
- Translated official documents, including technical manuals, safety regulations, contracts, and business reports, ensuring accuracy and clarity.
- Assisted in cross-cultural communication, facilitating smooth collaboration between Chinese management and local employees.
- Conducted safety inspections and training sessions, ensuring compliance with workplace safety protocols and industry regulations.
- Assisted in investigating workplace incidents, documenting findings, and implementing corrective actions to maintain a hazard-free environment.
- Operated and maintained concrete mixer machines, ensuring efficient production processes and quality control in construction-related tasks.
- Provided multilingual administrative support, handling written translations, correspondence, and report preparation in both English and Mandarin.
- Routinely lifted and moved items weighing up to 40pounds.
Education
Bachelor of Science - Computer Science & Technology
Beijing Institute of Technology
Beijing, China07.2022
Chinese Language Certification -
China University of Petroleum
05.2017
Proficiency in German Language - Beginner
Ghana Institute of Languages
08.2015
Graphic Design Certification - undefined
IPMC
01.2013
Skills
- Chinese-English Translation & Interpretation (Technical & Business)
- Document Translation & Proofreading (Chinese ↔ English)
- Microsoft Office Suite (Word, Excel, Publisher)
- IT & Technical Support (Troubleshooting, Network Assistance)
- Logistics & Delivery Management
- Graphic Design (CorelDraw, Adobe Suite)
- Cross-Cultural Communication & Teamwork
- Organizational & Administrative Skills
- Problem-Solving & Conflict Resolution
- Driving & Navigation (Professional & Medical Deliveries)
- Data entry
- Driving
- Dedicated team player
Accomplishments
- Managed inventory and office budgeting for supplies for busy office of 100 employees.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
Certification
- HSK 4 Certified – Mandarin Proficiency (China University of Petroleum, 2017)
- Chinese Language Program – (China University of Petroleum, Beijing, 2017)
- Proficiency in German Language (Beginner) – (Ghana Institute of Languages, Kumasi, 2015)
- Basic French Certification – (Alliance Française, Kumasi, 2012)
- Graphic Design Certification – (IPMC, Kumasi, 2013)
- Bachelor of Science (Computer Science & Technology) – Ongoing (Beijing Institute of Technology, Beijing)
LANGUAGES
English – Bilingual (C2)
Twi – Bilingual (C2)
Chinese (Mandarin) – Advanced (C1) (HSK 4 Certified)
French – Elementary (A2)
German – Beginner (A1)
CUSTOMER SERVICE EXPERIENCE
- Over 2 years of customer service experience, handling diverse client interactions with professionalism and efficiency.
- Assisted English- and Chinese-speaking customers, resolving issues related to services, accounts, and product information.
- Skilled in conflict resolution and active listening, ensuring customer satisfaction and brand loyalty.
- Familiar with CRM software and customer support tools to track interactions and improve service efficiency.
- Provided technical support and troubleshooting assistance for various platforms and applications.
Timeline
Public Health Officer
Airforceone
08.2025 - Current
IT Support Specialist
Seeds Technology
05.2025 - 07.2025
Air Space
Independent Medical Delivery Driver - USA
02.2024 - 05.2025
Mandarin Interpreter
PandaDoc
01.2024 - 02.2025
Driver
Uber - USA
05.2023 - 12.2024
Office Assistant & IT Support
Saint Cloud State University - USA
02.2023 - 06.2023
Delivery Driver
Amazon - USA
01.2023 - 05.2023
Chinese-English Translator | Safety Officer | Concrete Mixer Operator
Sentuo Oil Refinery, Accra-Tema, Ghana
12.2021 - 12.2022
Graphic Design Certification - undefined
IPMC
Bachelor of Science - Computer Science & Technology
Beijing Institute of Technology
Chinese Language Certification -
China University of Petroleum
Proficiency in German Language - Beginner
Ghana Institute of Languages
Similar Profiles
TayeZee OmayaTayeZee Omaya
Security Forces Member at AirforceoneSecurity Forces Member at Airforceone
Kelacia CherryKelacia Cherry
Structural Journeyman at AirforceoneStructural Journeyman at Airforceone
Feyikemi AkinyelureFeyikemi Akinyelure
Founder at Dora-Care Behavioral FoundationFounder at Dora-Care Behavioral Foundation
Xiomara De La CruzXiomara De La Cruz
Instructional Assistant at CCPSInstructional Assistant at CCPS
ZESHAN H SYEDZESHAN H SYED
Chief Operations Officer at American Vocational InstituteChief Operations Officer at American Vocational Institute