KODILI EZE
Business Analyst
Far Rockaway,NY
Summary
Results-driven Business Analyst skilled in leading cross-functional teams for process innovations and e-commerce
solutions. Expert in strategic planning, strong communication, and task prioritization, ensuring seamless project
execution and organizational growth. Committed to delivering impactful insights and driving business success, I aim to
bring my expertise and collaborative approach to empower your company's growth and achieve exceptional results.
Overview
11
11
years of professional experience
Work History
Business Analyst
Blacktech Hub
, Canada
11.2022 - 07.2023
- Analyzed and identified key bottlenecks in the supply chain process, resulting in a 15% reduction in product delivery time
- Utilized data analysis techniques in collaboration with cross-functional teams to identify and analyze cost- saving opportunities within operations, leading to the implementation of efficiency measures that reduced expenses by 8%
- Collaborated with cross-functional teams to develop and implement a new project management system, resulting in a 20% increase in project completion rate
- Created detailed presentations summarizing market research findings, enabling senior management to make informed decisions on new product development, resulting in a 10% increase in market share
- Conducted in-depth data analysis of sales trends and customer behavior, identifying key drivers that contributed to a 15% increase in revenue.
Process Analyst
Omiti Engineering FZE
Lagos
06.2016 - 03.2020
- Identified and analyzed the SWOT limitations of current processes, leading to the development of strategic recommendations that increased productivity by 15%
- Developed and implemented innovative business analysis methodologies for upcoming projects, resulting in a more streamlined process design and improved efficiency
- Collaborated with cross-functional teams to gather data and conducted comprehensive market research, resulting in the identification of new growth opportunities and an estimated revenue increase of $500K
- Conducted comprehensive audits of transactions and account actions, ensuring compliance with state and federal regulations with an accuracy rate of 98%
- Identified areas of non-compliance through in-depth analysis and implemented corrective measures, resulting in a 15% decrease in regulatory violations
- Collaborated with cross-functional teams to develop and implement standardized processes for transactional compliance, leading to a 20% improvement in efficiency.
Product Owner/Sales Business Development Officer
Diamond Bank PLC
Lekki, Lagos
05.2012 - 05.2016
Education
Bachelor of Science - Geography and Regional Planning
University of Benin
Scrum Master Accredited Certification - undefined
Business Analysis Course - undefined
Certified Business Analysis Professional (CBAP) | In view Scrum Fundamentals Certified - undefined
SAFe Scrum Master Course (5.1 - undefined
Agile Scrum Master Course - undefined
Customer Service Excellence Foundation - undefined
Basic Accounting - undefined
undefined
Skills
Requirement Gathering and DocumentationBusiness Process AnalysisData Evaluation and AnalyticsGap Analysis and ResolutionSWOT AnalysisUser Needs AnalysisProcess Flow DiagramUse Case DiagramUser Acceptance Testing (UAT)Wireframing, Prototyping, and User StoriesChange managementReport Generation and CreationEffective Communication SkillsAnalytical Thinking and Problem-SolvingAccurate and Detail-OrientedNegotiation and PersuasionProject ManagementSDLC and Agile MethodologiesMicrosoft Office Suite (Word, Excel, PowerPoint)CRM SystemsSQLTechnologies and FrameworksJira Confluence Visio Figma Adobe XD Microsoft Azure Power BI SQL
Accomplishments
- Diamond Bank PLC, Lekki, Lagos
- Implemented a comprehensive training program for the sales team, equipping them with the necessary knowledge and skills to effectively upsell products and services, leading to a 20% improvement in upselling success rate
- Conducted in-depth market research to identify customer pain points and develop targeted product offerings, resulting in a 15% increase in upsell opportunities and a 10% growth in overall sales
- Collaborated with cross-functional teams to analyze customer data and trends, identifying key areas for product enhancements that resulted in a 25% increase in customer satisfaction and repeat business
- Recommended strategic improvements to products and services based on customer feedback, leading to a 10% increase in sales revenue and a 5% improvement in product quality
- Collaborated with cross-functional teams to implement changes based on customer feedback, resulting in a decrease in product return rates and an increase of 25% in repeat customers
- Relayed valuable customer feedback to marketing teams, resulting in a 20% increase in customer satisfaction ratings and a 15% decrease in customer complaints.
Timeline
Business Analyst
Blacktech Hub
11.2022 - 07.2023
Process Analyst
Omiti Engineering FZE
06.2016 - 03.2020
Product Owner/Sales Business Development Officer
Diamond Bank PLC
05.2012 - 05.2016
Bachelor of Science - Geography and Regional Planning
University of Benin