KODJO ROMEO ADADE
Germantown,MD
Summary
Reliable Supervisor bringing over 9+ years of experience as team leader in customer service and sales representative. Well-versed in setting goals,training new employees and monitoring performance. Superb communicator with team members and managers of all levels. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Community Options Inc
05.2019 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns.
- Administered medication as directed by physician.
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Monitored clients' overall health and well-being and noted significant changes.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted with daily living activities, running errands, and household chores.
Shift Supervisor
Starbucks
05.2014 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Used company reports to analyze sales, gross profit and inventory activities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created positive team-oriented environment and focused on guests through employee development and motivation.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained more than 50 new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Defined clear targets and objectives and communicated to other team members.
- Delivered successful training to more than 50 employees during tenure, educating on successful work processes and productivity strategies.
Residential Manager
CSAAC
02.2017 - 03.2019
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
- Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members.
- Facilitated smooth transitions when admitting new residents into the facility by working closely with their families during this challenging period of adjustment.
Education
Bachelor of Science - CYBERSECURITY TECHNOLOGY
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
MARYLAND 07.2024
High School Diploma -
Lycee Notre Dame De La Trinite
Togo/ Lome 02.2010
Skills
- Organized and detailed
- POS Inventory System Operation
- Creative Problem Solving
- Strategic sales Knowledge
- Multi Language ( French,English)
- Teaching and training
- Ops standards and continuous improvement
- Prioritizing and planning
- Business Analysis and problem solving
- Culture and effective communication
- Quality Program Protocols
- Microsoft Windows and Office
- Care Plan Assessment
Timeline
Direct Support Professional
Community Options Inc
05.2019 - Current
Residential Manager
CSAAC
02.2017 - 03.2019
Shift Supervisor
Starbucks
05.2014 - Current
Bachelor of Science - CYBERSECURITY TECHNOLOGY
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
High School Diploma -
Lycee Notre Dame De La Trinite
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