Kody Clouse
Mechanicsburg,PA
Summary
Results-oriented professional with over 7 years of experience in team leadership and customer service. Skilled in training and mentoring staff while managing inventory and resolving conflicts, ensuring a positive work environment and high customer satisfaction.
Overview
8
8
years of professional experience
Work History
Shift Leader
Papa Johns
Mechanicsburg, PA
09.2018 - 05.2026
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored team members on best practices for customer service and food safety.
- Monitored inventory levels, coordinating restocking efforts to minimize shortages during peak hours.
- Resolved customer complaints effectively, maintaining high satisfaction rates through prompt solutions.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Traveled to other locations to provide shift coverage.
Education
High School Diploma -
Mechanicsburg Area Senior High
Mechanicsburg, PASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Customer service management
- Team collaboration and leadership
- POS system operation
- Inventory counts and ordering of new product
- Assigning work
- Quality control assurance
- Time management
- Multitasking and prioritizing
Timeline
Shift Leader
Papa Johns
09.2018 - 05.2026
High School Diploma -
Mechanicsburg Area Senior High