Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Kody Downing

Aztec,NM

Summary

Versatile and dependable, with a proven track record of enhancing customer satisfaction and streamlining operations at A&W® Restaurants. Excels in GPS route planning and defensive driving, ensuring timely deliveries. Demonstrated leadership in training teams, improving service strategies, and maintaining high safety standards. Skilled in both customer service and safe driving, consistently achieving positive outcomes. Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.

Overview

15
15
years of professional experience

Work History

Delivery Driver

J&A Deliveries INC.
02.2021 - 07.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.

Fast Food Manager

A&W® Restaurants
11.2016 - 02.2021
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
  • Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.

Coil Tubing Hand

Moncla Companies L.L.C
10.2014 - 02.2016
  • Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
  • Assisted in training new employees, sharing knowledge of best practices and company procedures.
  • Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
  • Used hand tools and power tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.
  • Performed routine equipment maintenance, resulting in fewer breakdowns and increased operational efficiency.
  • Drove forklifts, manlifts and other equipment to safely complete the job.
  • Operated equipment while observing standard safety procedures.
  • Rig up and down Coil Tubing equipment to well head.

Shop Hand

Platinum Pressure Pumping
08.2012 - 10.2014
  • Maintained a clean and organized shop floor, ensuring safety standards were upheld at all times.
  • Performed routine equipment maintenance, prolonging the lifespan of tools and machinery.
  • Assisted team members with various tasks, contributing to a positive work environment and increased productivity.
  • Used hand trucks and forklifts to load, unload, and transport items.
  • Assist with loading of proper equipment onto trucks to go out to the well sites.
  • Safely load and unload hazardous materials into proper areas.
  • Safely load and unload bulk cement into bulk tanks.
  • Constructed and dismantled components and gathered materials for repairs, maintenance, and new installations.
  • Operated heavy machinery safely and proficiently, optimizing work processes within the shop environment.
  • Enhanced shop safety by maintaining clean and organized workspace, reducing potential hazards.
  • Improved efficiency in workshop by organizing tools and equipment, allowing for quicker job turnaround times.
  • Performed general equipment maintenance and repair to minimize downtime.

Dishwasher

Bonita Park Nazarene Conference Center Campgrounds
03.2011 - 05.2012
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Reduced dish breakage by carefully handling delicate items during the washing process.

Customer Service Representative

Dominoes Pizza
09.2010 - 01.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Complete food orders when they came in.
  • Maintained clean work area for efficient work flow.
  • Restock work stations when needed.
  • Sweep and mop floors.

Education

High School Diploma -

Capitan Hight School
Capitan, NM
05-2012

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Dependable and reliable
  • Safe Driving
  • Loading and unloading
  • Clean Driving Record
  • Defensive Driving
  • GPS and route planning
  • Safe Driving Record

Timeline

Delivery Driver

J&A Deliveries INC.
02.2021 - 07.2025

Fast Food Manager

A&W® Restaurants
11.2016 - 02.2021

Coil Tubing Hand

Moncla Companies L.L.C
10.2014 - 02.2016

Shop Hand

Platinum Pressure Pumping
08.2012 - 10.2014

Dishwasher

Bonita Park Nazarene Conference Center Campgrounds
03.2011 - 05.2012

Customer Service Representative

Dominoes Pizza
09.2010 - 01.2011

High School Diploma -

Capitan Hight School

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Kody Downing