Kody Esparza
Westminster,CO
Summary
Friendly Sales Associate adept at working in diverse retail and customer service environments. Always willing to help others and further the companies success. Open for criticism and ready to learn new things. Gets along great with customers and building relationships with them as well. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Overview
17
17
years of professional experience
Work History
Server/Greeter/Cashier/Kitchen Staff
Buffalo Wild Wings
10090 Grant Street, Thornton, Co 80229
07.2013 - Current
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with food selection, inquiries and order customization requests.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Maintained cleanliness and presentation of stock room and production floor.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Operated a POS system to itemize and complete an average of number customer purchases.
Ministry
Thrive
2820 W 92nd Ave, Federal Heights, CO 80260
01.2009 - 10.2013
- Ran the Media for All of the services.
- Participated in Lots of community service. Including Habitat for Humanity, Dreamcenter, and the Denver Rescue Mission.
- Communicated with the community to organize various activities, such as barbecues and other various activities.
- Designed everything the Media used.
- Designed displays to make the store experience interactive, engaging and reassuring.
- Maintained cleanliness and presentation of stock room and production floor.
Education
High School Diploma - undefined
Pinnacle High School
2013
Skills
- Creative problem solver
- Exceptional communication skills
- Quick learner
- MS Windows proficient
- Proficient in cash management
- Strong client relations
- Strategic sales knowledge
- Multi-line phone talent
- POS systems expert
- Attention to detail
- Critical thinking
- Quality assurance
Timeline
Server/Greeter/Cashier/Kitchen Staff
Buffalo Wild Wings
07.2013 - Current
Ministry
Thrive
01.2009 - 10.2013
High School Diploma - undefined
Pinnacle High School