Kody Harrah
Plano
Summary
Client Success, Business Development, and Operations professional with 10+ years of experience supporting clients, managing complex workflows, and driving delivery across staffing, recruiting, hospitality, and service-based environments. Known for building trusted client partnerships, translating business needs into executable plans, and coordinating cross-functional teams to deliver results on time and at scale. Brings a strong background in customer success, account operations, project coordination, and internal process optimization, with hands-on experience managing CRM/ATS platforms, consulting clients on market conditions and hiring strategies, and balancing multiple priorities in fast-paced environments. Highly relationship-driven, organized, and execution-focused.
Overview
16
16
years of professional experience
Work History
Business Development Manager – Dallas Market
Peyton Resource Group (PRG)
Dallas
09.2023 - Current
- Lead business development and client success efforts for mid-market and enterprise clients across Telecom, Technology, Engineering, and Finance sectors, securing new staffing engagements and long-term delivery partnerships.
- Source, engage, and onboard new client accounts by identifying workforce gaps, understanding project timelines, and aligning PRG recruiting solutions to client business objectives.
- Own the full client lifecycle from initial outreach and discovery through contract execution, delivery oversight, and account expansion.
- Drive staffing projects ranging from single critical hires to multi-role, multi-team initiatives, ensuring recruiting delivery aligns with client priorities, budgets, and timelines.
- Act as the primary liaison between clients and internal recruiting/delivery teams, translating client requirements into clear, actionable recruiting strategies.
- Manage delivery execution by monitoring requisition progress, candidate pipelines, interview activity, and placement outcomes to ensure consistent fulfillment and service quality.
- Develop trusted advisory relationships with client stakeholders including hiring managers, program leaders, procurement, and HR partners.
- Expand existing accounts by identifying additional departments, business units, and project needs, growing relationships to support full recruiting operations rather than one-off roles.
- Provide consultative support to clients through market analytics, talent availability insights, rate benchmarking, and guidance on hiring strategies within competitive markets.
- Partner with recruiting leadership to adjust sourcing strategies based on real-time market conditions and client feedback.
- Support revenue growth through a client-first delivery model, driving repeat business, renewals, and expansion based on performance and trust rather than transactional sales.
- Maintain accurate records within CRM and ATS platforms, tracking client interactions, staffing projects, pipeline health, and delivery metrics.
- Proactively identify risks to delivery or client satisfaction and implement solutions to ensure successful outcomes across all engagements.
Director of Operations
Subterra Data Services
Plano
07.2022 - 03.2023
- Led day-to-day operations across multiple concurrent projects, ensuring timelines, deliverables, and client commitments were consistently met in a fast-paced environment.
- Coordinated schedules, meetings, documentation, and communication across internal teams, partners, and vendors to support seamless project execution.
- Supported sales and client development efforts by managing CRM systems, overseeing lead flow, and ensuring follow-through on customer commitments.
- Partnered closely with company leadership to conduct audits, manage inventory, and develop revenue packages and vendor offerings.
- Stepped in as acting Project Manager for web development initiatives, overseeing task execution, timelines, and quality standards.
Director of Operations
Blue Agua Staffing
Plano
07.2022 - 03.2023
- Built and scaled sales and recruiting operations from the ground up, including hiring, onboarding, training, and coaching team members to support client delivery and growth.
- Established operational processes, workflows, and documentation to support lead generation, recruiting execution, and client engagement.
- Acted as a central liaison between sales, recruiting, scheduling, payroll, and HR to ensure operational alignment and timely service delivery.
- Oversaw daily operations including team meetings, goal tracking, reporting, and performance management.
- Supported business development initiatives by strengthening internal processes that improved client responsiveness and execution quality.
Executive Account Manager
Artech
Dallas
04.2021 - 07.2022
- Managed account operations and client relationships for 10+ mid-market and enterprise clients, including American Airlines, Oncor, Capital One, and Texas Instruments.
- Served as the primary client liaison, conducting regular check-ins to assess evolving needs, performance, and delivery outcomes.
- Coordinated with recruiting teams to ensure consistent fulfillment of client requisitions and service-level expectations.
- Recognized nationally for exceeding performance targets by 200%, reflecting strong execution, client trust, and delivery outcomes.
- Utilized CRM and ATS platforms to track client interactions, requisitions, and pipeline health.
- Trained and mentored new Account Managers on client engagement best practices, delivery coordination, and internal collaboration.
Director of Admissions
Real Deal
Plano
09.2020 - 04.2021
- Managed daily operations for the admissions department, ensuring a high-quality client experience and consistent service delivery.
- Guided families and clients through intake and onboarding processes, assessing needs and coordinating next steps.
- Maintained ongoing communication with clients to monitor satisfaction, adjust services, and resolve concerns.
- Built and maintained relationships with vendors and referral partners to support growth and continuity of care.
Behavioral Health Technician
The Meadows
Princeton
07.2020 - 09.2020
- Provided operational and client support in a high-responsibility care environment, managing daily routines for 30+ patients.
- Collaborated with multidisciplinary teams to ensure safety, documentation accuracy, and continuity of care.
Catering Sales Manager
Grand Sierra Resort & Casino (GSR)
Reno
04.2016 - 07.2017
- Managed assigned client accounts and served as the primary liaison for corporate, social, and group events, ensuring a high-quality client experience from booking through execution.
- Coordinated cross-functional teams including catering operations, banquet staff, AV, culinary, and facilities to deliver complex events on time and to specification.
- Created and managed Banquet Event Orders (BEOs), timelines, and operational documentation to ensure clarity and alignment across departments.
- Monitored live events and proactively addressed issues to maintain service standards, client satisfaction, and operational efficiency.
- Utilized Delphi CRM to track account activity, availability, contracts, and billing details.
- Consistently met and exceeded quarterly performance goals while maintaining strong client relationships and repeat business.
Venue Director
Rancharrah Elite Events
Reno
02.2012 - 03.2016
- Owned end-to-end client experience for high-touch private and corporate events, serving as the primary point of contact from initial consultation through post-event closeout.
- Led full venue operations and on-site execution, coordinating internal teams (operations, catering, AV, security, facilities) and external vendors to ensure seamless delivery across all event components.
- Translated client vision and requirements into detailed execution plans, timelines, and run-of-show documents to align all stakeholders.
- Managed vendor relationships, contracts, schedules, and performance to ensure quality standards, timelines, and budget adherence.
- Built and scaled operational processes, policies, and service packages to support growth while maintaining consistent client satisfaction.
- Developed and executed marketing and client acquisition strategies, contributing to rapid business growth and long-term partnerships.
- Exceeded initial year-one sales projections by 241% and increased year-over-year performance by 12% in year two through strong client retention and referrals.
Early Career Experience
01.2010 - 01.2012
- Held client-facing and operational roles supporting service delivery, coordination, and customer experience in fast-paced environments.
Education
High School Diploma - General Education
Continental Academy
Reno, NV01.2011
Skills
- Client Success & Account Operations
- Project & Program Coordination
- Stakeholder & Relationship Management
- Service Delivery & Execution
- Process Improvement & Documentation
- CRM & ATS Management
- Cross-Functional Team Leadership
- Client Onboarding & Retention
- Market & Workforce Consulting
- Scheduling, Reporting & Workflow Management
- Staffing Solutions & Recruitment Stategies
- Sales Forcasting & Account Expansion
- Project & Team Collaboration
- Leadership & Training
Timeline
Business Development Manager – Dallas Market
Peyton Resource Group (PRG)
09.2023 - Current
Director of Operations
Subterra Data Services
07.2022 - 03.2023
Director of Operations
Blue Agua Staffing
07.2022 - 03.2023
Executive Account Manager
Artech
04.2021 - 07.2022
Director of Admissions
Real Deal
09.2020 - 04.2021
Behavioral Health Technician
The Meadows
07.2020 - 09.2020
Catering Sales Manager
Grand Sierra Resort & Casino (GSR)
04.2016 - 07.2017
Venue Director
Rancharrah Elite Events
02.2012 - 03.2016
Early Career Experience
01.2010 - 01.2012
High School Diploma - General Education
Continental Academy