Kody Hart
Saint Maries,ID
Summary
A seasoned Manager with a proven track record at St. Maries Saw and Cycle, I excel in operations management and customer relationship management, significantly enhancing service standards and sales. Skilled in staff management and business planning, I adeptly balance budget control with strategic decision-making, driving growth and operational efficiency.
Overview
4
4
years of professional experience
Work History
Manager
St. Maries Saw and Cycle
Saint Maries, ID
08.2022 - Current
- Leveraged diagnostic tools and equipment to identify vehicle issues.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained high standards of customer service throughout the store.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Completed standard inspections to assess wear and damage to vehicles.
- Consulted with customers regarding service options available based upon their needs.
- Developed key customer relationships to increase sales.
- Performed administrative tasks including order entry, invoicing and filing paperwork.
- Maintained a current knowledge of market trends and competitive activities in the sales area.
- Demonstrated product features, benefits and use to potential buyers.
Business Owner
Northwest Outdoor Rental Co.
Saint Maries, Idaho
01.2021 - 01.2024
- Performed regular maintenance checks on equipment used in the shop.
- Managed employee schedules and assigned tasks and responsibilities to employees.
- Completed standard inspections to assess wear and damage to vehicles.
- Set pricing structures according to market analytics and emerging trends.
- Managed daily operations such as sales transactions, accounts receivable, payable, shipping, receiving functions.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Created marketing plans and campaigns to promote products and services to potential customers.
- Negotiated a contract with Polaris Adventures to become part of their rental program.
Mechanic
Mechanic's Pride
Spokane , Washington
02.2021 - 08.2022
- Leveraged diagnostic tools and equipment to identify vehicle issues.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Maintained accurate records of work performed in accordance with company standards.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
Education
Environmental Biology
Western State Colorado University
Gunnison, COSkills
- Staff management
- Decision-making
- Project planning
- Customer relationship management (CRM)
- Customer service
- Operations management
- Business planning
- Task delegation
- Budget control
- Computerized diagnostics
- Electronic technology
- Troubleshooting
- Motorcycle repair
Timeline
Manager
St. Maries Saw and Cycle
08.2022 - Current
Mechanic
Mechanic's Pride
02.2021 - 08.2022
Business Owner
Northwest Outdoor Rental Co.
01.2021 - 01.2024
Environmental Biology
Western State Colorado University
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