Kody Kennemer
Glendale,AZ
Summary
Driven and hardworking Barista turned shift supervisor, with serving experience and outstanding guest hospitality, leveraging team skills to build customer-driven sales experience. Takes initiative to ensure restaurant is successful and that traffic is continuing to grow as well as sales, always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment. Maintains a positive attitude with high energy ensuring not only guests are happy but the team as well.
Overview
1
1
year of professional experience
Work History
Barista Shift Supervisor
POV Foods
02.2020 - 08.2021
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Maintained highest standards of conduct and service to support company reputation.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
- Developed knowledge of teas, including growing practices and flavor profiles.
- Superior customer service and helped increase traffic growth.
- Very strong guest connections.
- Contributed to lowering turnover rate and also helped bring in many new employees.
- Maintains a high and great energy throughout entire shift, including high volume scenario.
- Does very well with keeping a positive atmosphere and spreading great energy.
- Very adaptable to change and new environments.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Obtained serving experience.
Skills
- Coffee grinding
- Employee training
- Touch-screen point of sale
- Espresso machine operations
- Employee management
- Serving experience
- Food safety understanding
- Preparation oversight
- Multitasking
- Ability to maintain barista position for extended periods
- Attending to guests needs
- Developing team members
Timeline
Barista Shift Supervisor
POV Foods
02.2020 - 08.2021
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