Kody LaPoint
Lima,OH
Summary
With over 14 years of experience in Information Technology, including leadership roles, I have consistently managed projects, led teams, and collaborated across departments to achieve organizational goals. My expertise spans IT infrastructure, end-user services, and a deep understanding of industry assets. I have a strong focus on continuous improvement and compliance, and I am committed to being a valuable resource for colleagues. These qualities underscore my ability to excel in dynamic, technology-driven environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Experience Advisor
Cenovus Energy – Lima Refining Company
Lima, Ohio
06.2017 - Current
- Ensured positive end user computing experience at Lima Refinery
- Led major computing projects at the site
- Assisted in projects and deployments across multiple IT divisions
- Facilitated smooth execution of project plans
- Provided executive-level support
- Managed mobility administration and support across all US locations
- Administered SharePoint Online environments
- Managed the procurement and upkeep of local end user computing stock
- Administered file permissions
- Provided comprehensive administrative support for copier/printer systems
- Oversaw administration of emergency notifications at refinery
- Proficient in troubleshooting technical errors
- Drove efficiency by implementing best practices in ServiceNow
- Managed device imaging processes
- Delivered advanced technical support and instruction across US sites
IT Director
American Industrial Partners, Inc
Wapakoneta, Ohio
07.2016 - 05.2017
- Supervised workstation management, servers, storage and associated software
- Ensured availability of all IT systems and infrastructure
- Worked on several project teams at the same time in a dynamic setting
- Maintain operational efficiency of technical infrastructure
- Coordinated support efforts for over 50 users across various teams
- Oversaw planning, directing, and coordinating of Operations & Infrastructure activities
- Delivered technical leadership to on-site resources and vendor teams
- Ensured standardization in both procedural and report documentation
- Maintained regular communication with key vendor and end-user representatives
- Initiates projects, maintains focus and budget alignment, addresses user concerns
- Performed maintenance and enhancements on hardware, networks, and software
- Ensured precise tracking of IT assets
- Ensure accuracy of technical documentation for department
- Supervised in compliance with organizational policies and laws
- Overseeing IT team recruitment, training, mentorship, and discipline
IT Director
Wannemacher Total Logistics
Lima, Ohio
01.2015 - 07.2016
- Supervised workstation management, servers, storage and associated software
- Ensured availability of all IT systems and infrastructure
- Worked on several project teams at the same time in a dynamic setting
- Maintain operational efficiency of technical infrastructure
- Coordinated support efforts for over 50 users across various teams
- Oversaw planning, directing, and coordinating of Operations & Infrastructure activities
- Delivered technical leadership to on-site resources and vendor teams
- Ensured standardization in both procedural and report documentation
- Maintained regular communication with key vendor and end-user representatives
- Initiates projects, maintains focus and budget alignment, addresses user concerns
- Performed maintenance and enhancements on hardware, networks, and software
- Ensured precise tracking of IT assets
- Ensure accuracy of technical documentation for department
- Supervised in compliance with organizational policies and laws
- Overseeing IT team recruitment, training, mentorship, and discipline
IT Systems Administrator
Wannemacher Total Logistics
Lima, Ohio
01.2013 - 01.2015
- Oversaw team operations with one subordinate
- Managed and maintained 60+ workstations across 6 locations in multiple cities
- Handled Veeam backup utilities, EMC Data Domains, SAN storages, Fortigate firewalls and Cisco switches
- Facilitated server upgrade project transitioning from Server 2003 with Exchange 2003 to virtualized environment
- Managed VMware infrastructure servers, ensuring optimal performance.
- Oversee and evaluate daily backups using Veeam backup utility
- Oversaw administration of VMware View desktops
- Configured and maintained user profiles in Active Directory
- Enhanced project planning through thorough research
- Collaborated on EDI transactions with customers
- Delivered training for operating systems and company software
- Managed group policy implementation
- Ensured optimal functioning of various office peripherals through regular maintenance
- Executed network wiring tasks using Cat5 cable
- Maintained comprehensive inventory records for equipment at every location
- Maintained functionality of RF scan guns through efficient troubleshooting
Service Desk Technician
Data Processing Sciences
Cincinnati, Ohio
12.2011 - 12.2012
- Provided assistance on the night shift as part of NOC team
- Supporting wide-ranging health centers throughout the nation
- Utilized Microsoft Office products in conjunction with EMR health record systems
- Maintained operational stability in Citrix systems
- Conduct routine upkeep on client servers as needed
- Provided remote and phone assistance to customers
- Configured Outlook 2010 mailbox settings
- Provisioned user accounts within Active Directory for Server 2003 and 2008
- Cisco router/switch experience
- Maintained and resolved issues with health record systems including Epic, Allscripts, EHR
Education
Bachelors of Arts - General Studies (Concentration in IT)
Southern New Hampshire University
08.2016
Associate Degree of Applied Business - Network Security
University of Northwestern Ohio
Lima, Ohio11.2010
Skills
- Customer Service
- Multitasking
- Information Gathering
- Analytical Thinking
- Microsoft Exchange
- Project management abilities
- Task Prioritization
- Team Collaboration
- Leadership abilities
- Strong organization skills
Certification
- Comp TIA A+
Timeline
Customer Experience Advisor
Cenovus Energy – Lima Refining Company
06.2017 - Current
IT Director
American Industrial Partners, Inc
07.2016 - 05.2017
IT Director
Wannemacher Total Logistics
01.2015 - 07.2016
IT Systems Administrator
Wannemacher Total Logistics
01.2013 - 01.2015
Service Desk Technician
Data Processing Sciences
12.2011 - 12.2012
Bachelors of Arts - General Studies (Concentration in IT)
Southern New Hampshire University
Associate Degree of Applied Business - Network Security
University of Northwestern Ohio
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