Kody Laupert
Experienced Server
Naples,FL
Summary
Adept in both fine and casual dining, I leveraged exceptional customer service and upselling techniques at: Hideaway Beach Country Club, Island Country Club, and other clubs/restaurants within Seacrest Southwest via subcontracting under Diane Chrino (the now VP of the company) to significantly enhance guest satisfaction. My ability to multitask and maintain attention to detail under pressure, coupled with a strong work ethic and team collaboration, consistently ensured high-quality dining experiences. As a student I also succeed to the highest ability while keeping my head down humbly. I am a team worker who just want to make the lives of my coworkers and team easier, while making sure the guest receives the best service they have ever gotten.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Island Country Club
Marco Island, FL
05.2024 - 01.2025
- Managed customer orders efficiently, ensuring accuracy and satisfaction
- Trained new staff on restaurant protocols, menu knowledge, and customer service excellence
- Fostered a welcoming atmosphere by greeting guests warmly upon arrival
- Conducted table setting according to restaurant standards for various meal services
- Handled cash and credit transactions accurately, providing change as needed
- Maintained cleanliness and organization of dining areas to enhance guest experience
- Greeted all guests with smile and friendly welcome
- Took food and beverage orders with high level of accuracy
- Used slow periods to restock serving stations and wrap silverware
- Followed alcohol awareness procedures to prevent guest intoxication
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty
- Showed enthusiasm and knowledge about new products and special promotions
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers
- Understands basic bar knowledge
Server
Hideaway Beach Country Club
Marco Island
06.2023 - 02.2024
- Jotted down customer orders and promptly delivered food and drinks
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff
- Delivered customer checks and securely processed credit card or cash payments
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Exercised focus and concentration to keep track of tables and remember orders
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Greeted and accommodated guests, building positive experience from first interaction
- Calm under pressure
- Always there to help fellow coworkers
- Memorized menu to help diners make informed meal choices
- Able to learn a POS system in a short amount of time
- Served in both A la Carte and Banquet settings
- Learned basic bartending skills
- Hard worker
- Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time
- Provided excellent customer service by being attentive to guests' needs and requests
- Provided superior customer service by quickly and efficiently delivering food to guests
- Exhibited strong multitasking skills when working under pressure during peak hours
- Maintained professional communication with wait staff, cooks, and managers while on the job
- Adapted well while working in fast-paced environments with frequent interruptions
- Maintained a clean and organized work area to ensure health and safety standards were met
- Demonstrated proficiency in delivering food orders to tables quickly and efficiently
- Assisted servers with delivering food to tables and refilling beverages
- Efficiently managed time between taking orders from wait staff and delivering them promptly
- Utilized knowledge of menu items to provide accurate descriptions of dishes to customers upon request
- Efficiently restocked supplies such as condiments, utensils, and napkins for dining room use
- Consistently adhered to restaurant health codes and sanitation guidelines
- Developed effective problem-solving skills while troubleshooting unexpected issues that arose during service periods
- Proactively addressed any customer complaints or concerns in a timely manner
- Ensured all dishes were properly presented according to restaurant standards
- Supported servers to optimize guest dining experience
- Followed all safety procedures for handling hot foods and beverages safely
Food Runner
Hideaway Beach Country Club
Marco Island
06.2022 - 05.2023
- Assisted servers and bartenders with orders and refilling drinks
- Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash
- Set tables with clean linens, condiments, and other supplies
- Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors
- Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays
Server Assistant
Hideaway Beach Country Club
Marco Island
06.2022 - 05.2023
- Assisted servers with delivering food to tables and refilling beverages
- Efficiently managed time between taking orders from wait staff and delivering them promptly
- Utilized knowledge of menu items to provide accurate descriptions of dishes to customers upon request
- Efficiently restocked supplies such as condiments, utensils, and napkins for dining room use
- Consistently adhered to restaurant health codes and sanitation guidelines
- Developed effective problem-solving skills while troubleshooting unexpected issues that arose during service periods
- Proactively addressed any customer complaints or concerns in a timely manner
- Ensured all dishes were properly presented according to restaurant standards
- Supported servers to optimize guest dining experience
- Followed all safety procedures for handling hot foods and beverages safely
Carpenter Apprentice
Interior Drywall Systems
Hartford
05.2020 - 11.2020
- Maintained a clean and organized work environment throughout shift by wiping down tables, sweeping floors, and restocking supplies
- Bussed used and unneeded dishes and glassware from guest tables
- Assisted with setting up special events within the restaurant when needed
- Collaborated with other staff members to ensure a fast and efficient workflow
- Promptly responded to requests from servers or managers in a timely manner
- Assisted servers and bartenders with orders and refilling drinks
- Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash
- Set tables with clean linens, condiments, and other supplies
- Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors
- Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays
Education
Bachelors - Sports Medicine Candidate
Florida Gulf Coast University
Fort Myers, FloridaAssociate in Arts(A.A.) - General Studies
Florida Southwestern State College
Fort Myers, FloridaSkills
- Ability to Work In Both Fine and Causal Dining
- Order Accuracy
- Attention to Detail
- Exceptional Customer Service
- Stress Management
- Team Collaboration
- Upselling Techniques
- Multitasking Abilities
- Strong Work Ethic
- Problem Solving
- Menu Knowledge
- Allergy Awareness
- Wine Pairing Knowledge
- Foreign Language Proficiency
- Cleanliness Standards
- Effective Communication
- Knows the basics of bartending
- Table resetting
References
- Diane Chirino, Seacrest Southwest, (239) 470-8750, dchirino@swpropmgt.com
- Andrew Stenic, Hideaway Beach Country Club, (734) 644-0826, Astenic@hideawaybeachclub.org
- Alonzo Contreras, Island Country Club, (239) 572-5250, acontreras@island-countryclub.org
- Efrain Madrid, Interior Drywall Systems, (860) 478-3233, eframadrid03@gmail.com
Languages
- English, Native
- Spanish, Conversational
Certification
- AA in General Studies
- Certified Audio Engineer through FSW
Affiliations
- Enjoys practicing Martial Art (Brazilian Jiu Jitsu, Kickboxing, Muay Thai, Boxing)
- Plays guitar
- Reading
Timeline
Server
Island Country Club
05.2024 - 01.2025
Server
Hideaway Beach Country Club
06.2023 - 02.2024
Food Runner
Hideaway Beach Country Club
06.2022 - 05.2023
Server Assistant
Hideaway Beach Country Club
06.2022 - 05.2023
Carpenter Apprentice
Interior Drywall Systems
05.2020 - 11.2020
Bachelors - Sports Medicine Candidate
Florida Gulf Coast University
Associate in Arts(A.A.) - General Studies
Florida Southwestern State College
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