Summary
Overview
Work History
Education
Skills
Timeline
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Kody Mak

Simi Valley,CA

Summary

Adept Mechanic with a proven track record at Honda Only, enhancing vehicle vitality and customer satisfaction through expert repairs and maintenance. Skilled in diagnostic abilities and engine repair, coupled with exceptional problem-solving to boost service department success. Achieved a high customer trust level by prioritizing safety and efficiency, leading to a significant increase in repeat business.

Overview

19
19
years of professional experience

Work History

Mechanic

Local 399 Teamsters
09.2019 - Current
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
  • Contributed to the success of the service department by providing excellent customer service and clear communication regarding vehicle maintenance needs.
  • Calculated costs of materials and labor to prepair detailed repair estimates.
  • Provided exceptional service experience for customers during consultations; clearly explaining necessary repairs while building trust through honesty and transparency.

Mechanic

Honda Only
05.2012 - 11.2016
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
  • Contributed to the success of the service department by providing excellent customer service and clear communication regarding vehicle maintenance needs.
  • Researched parts availability and pricing to stay on par with competitors and offer best services.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.

Service Advisor

Guy Schmidt, Chevrolet
06.2005 - 06.2009
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Documented problems and corrective actions to maintain records.

Education

Associates Degree - Arts And Entertainment Management

College of The Canyons
Valencia, CA
06.2001

Skills

  • Troubleshooting skills
  • Maintenance and repairs
  • Hand and power tools
  • Troubleshooting
  • Engine repair
  • Brake Systems
  • Preventive Maintenance
  • Diagnostic abilities
  • Heavy Equipment Repair
  • Tire Services
  • Auto and engine repair
  • Welding and fabrication
  • Workplace Safety
  • Fluid Exchanges
  • Fuel systems
  • Suspension Systems
  • Repairs knowledge
  • Documentation And Reporting
  • Inventory Management
  • Systems troubleshooting
  • Work Order Management
  • Exhaust Systems
  • Safety Procedures
  • Clutch Repair
  • Defective Parts Disassembly
  • Recordkeeping
  • Equipment inspection and testing
  • Differential Repair
  • Ignition system repair

Timeline

Mechanic

Local 399 Teamsters
09.2019 - Current

Mechanic

Honda Only
05.2012 - 11.2016

Service Advisor

Guy Schmidt, Chevrolet
06.2005 - 06.2009

Associates Degree - Arts And Entertainment Management

College of The Canyons

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Kody Mak