Kody Moreno
Bellingham,WA
Summary
Results-driven Diagnostic Professional with extensive experience in PACCAR vehicles and powertrain systems. Proficient in advanced diagnostic tools and methodologies within dealership environments. Dedicated to continuous improvement and excellence in customer support and technical expertise. Aiming to leverage skills to enhance product support and customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Advanced Diagnostic Specialist
PACCAR Technical Center
2023 - Current
- Provided tier 3, engineering level technical support to Kenworth and Peterbilt dealerships in North America for the PACCAR powertrain. In addition to maintaining cases in Salesforce, I also drove projects with the goal of reducing warranty spend, decreasing truck down time, and improving time to resolve cases. These goals were achieve by driving high profile engineering investigation, improving dealer training, presenting content to Field Service and Technicians, and improving internal processes to increase efficiency.
Technician
Western Peterbilt
2015 - 01.2019
- Starting as an entry level technician, I was able to quickly ascend to the lead diagnostic technician after learning practical applications of my extensive training within the first year. Identified a weakness of reworks and lost revenue during warranty repairs. Worked closely with management to increase shop productivity, efficiency, established standardized troubleshooting processes. These effort lead to decreases in mistakes, prevented rework, and reduce denied warranty claims.
Foreman
Pape Kenworth
2019 - 2023
- I was recruited to help establish the new dealer location. My role was crucial as the lead diagnostic technician to establish a foothold in the market. I trained and created new processes for onboarding new technicians as we grew from 2 to 12 technicians. My training continued as I was promoted to Shop Foreman and reached Kenworth Master Technician status. Leveraging my technical knowledge, I worked to build relationships and loyalty with our customers. These efforts lead to an increase from $30,000 in monthly sales to almost $300,000.
Education
Kenworth Master Technician -
01.2023
Peterbilt Factory Training - undefined
Universal Technical Institute
01.2015
Associates Degree - Applied Science
Universal Technical Institute
01.2015
High School Diploma - undefined
Meridian High School
01.2013
Skills
- Diagnostic tool proficiency with CANalyzer, PicoScope, DAVIE4, ESA, and NEXIQ Device Tester
- Experienced with PACCAR systems like VOG, Mainframe, TUN Files, Decisiv, SIR, ECAT, RMI, ServiceNet
- Clear written or verbal communication of complex ideas
- Methodical Diagnostic Approach
- Multitasking and organization
Certification
- PACCAR MX Engine
- PACCAR Medium and Heavy duty Electric Vehicle
- PACCAR Powertrain
- Cummins ISX, ISL, ISC, ISB Engine
- Eaton Endurant Transmission
- Electrical Systems
- Chassis Specialist
- HVAC Specialist
- Kenworth Master Technician
Timeline
Peterbilt Factory Training - undefined
Universal Technical Institute
Associates Degree - Applied Science
Universal Technical Institute
High School Diploma - undefined
Meridian High School
Advanced Diagnostic Specialist
PACCAR Technical Center
2023 - Current
Technician
Western Peterbilt
2015 - 01.2019
Foreman
Pape Kenworth
2019 - 2023