Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
-Perform services on customer cabinet installs
-Maintain warehouse and keep inventory of customer service parts -Maintain company vehicle and provided tools
-Update peers on current service record during weekly meeting. -Update excel activity report and tracking logs on all builders
-Maintained job flow of customers in markets from Gainesville to Panhandle.
-Ordered and tracked customers service parts
-Scheduled services, installations and measures
-Provided excellent customer service to customers maintaining a 4.6/5 rating.
-Measured jobs and installed service parts
- Manager over team of 8-15 associates from Orlando to Jacksonville
-Organizing marketing events and home shows
-Trained associates and built relationships within Orlando and Jacksonville districts.
-Keeping track of sales numbers and monthly metrics via tableau and salesforce
-Increased quality metric and sales per hour by over 10%
-Oversaw 4 specialty selling departments; flooring, millworks, appliances
and window treatments.
-Built showcases, floor layouts to company plan -Lead department to 4th in the region for sales -Implemented and ran first curbside pickup for store.
-made plan and increased sales in each dept
-Performed service work ranging from interior cabinet accessories to entire door and drawer front installation.
2019 - 2021
-Measured backsplash, countertops and cabinet footage to recast against sales amount.
- Managed job from start to finish, executed onsite inspections and ensured each job processed smoothly.
-Responsible for ordering each entire job correctly to a >1% error rate.
-Installed cabinets
-Unloaded plywood and cabinet trucks.
-Stained trim and cabinet panels, doors, drawer fronts etc. Built custom cabinet boxes and drawers.