Summary
Overview
Work History
Education
Skills
Timeline
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Kody Rappleye

Conway,AR

Summary

Adept at driving customer satisfaction and team performance, I excelled as a Sales Representative at Honda World of Conway, where I consistently surpassed sales targets. Leveraging skills in vendor relations and conflict resolution, I fostered long-term client relationships and achieved a notable increase in sales revenue, demonstrating a unique blend of strategic thinking and interpersonal effectiveness.

Overview

2025
2025
years of professional experience

Work History

Kitchen Manager

Mcdonalds, PDI FOODS

Sales Representative

Honda World of Conway
07.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Exceeded sales targets through effective planning and goal setting.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Streamlined sales process, reducing time from lead to close.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Participated in trade shows and conferences to network and generate leads.
  • Increased market penetration with introduction of innovative sales tactics.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.

Crew Leader

David’s Burgers
  • Monitored team members to verify work quality and address concerns.
  • Trained employees in time management and proper ways to complete job duties.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
  • Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
  • Established positive relationships with customers and colleagues through high standards of customer service.

Manager

Dairy Queen Grill & Chill
09.2023 - 07.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.

Education

High School Diploma -

Greenbrier High School
Greenbrier, AR
05.2024

Skills

  • Multitasking and organization
  • Customer service
  • Food safety
  • Inventory management
  • Staff supervision
  • Food preparation
  • Staff training and development
  • Kitchen management
  • Inventory control
  • Attention to detail
  • Waste reduction
  • Problem-solving
  • Safe food handling
  • Kitchen equipment operation and maintenance
  • Ordering supplies
  • Cleaning and sanitation
  • Staff management
  • Vendor relations
  • Operations management
  • Team collaboration and leadership
  • Sanitation standards
  • Health code compliance
  • Food production management
  • Recipes and menu planning
  • Product rotation
  • Food and beverage management
  • Supply ordering
  • Order accuracy
  • Kitchen equipment maintenance
  • Inventory coordination
  • Food safety compliance
  • Menu development
  • Goal setting
  • Order delivery practices
  • Employee scheduling
  • Food plating and presentation
  • Productivity improvement
  • High volume dining
  • Kitchen staff coordination
  • ServSafe certification
  • Staff coaching
  • Health inspections
  • Cost control
  • Shift scheduling
  • Flexible schedule
  • New employee recruitment
  • Expediting orders
  • Policy and procedure enforcement
  • Sanitation
  • Portion control
  • Motivational style
  • Conflict resolution
  • Purchasing
  • Scheduling
  • Recipe creation
  • Quality assurance
  • Cost controls
  • Verbal and written communication
  • Vendor relationship management

Timeline

Sales Representative

Honda World of Conway
07.2024 - Current

Manager

Dairy Queen Grill & Chill
09.2023 - 07.2024

Kitchen Manager

Mcdonalds, PDI FOODS

Crew Leader

David’s Burgers

High School Diploma -

Greenbrier High School

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Kody Rappleye