Kody Sedam
Douglasville,GA
Summary
Accomplished Store Manager/Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Accomplished Franchise store manager of the year in 2020 as well as Carfax awards, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
7
7
years of professional experience
Work History
Store Manager/Assistant Manager
Take 5 Oil Change Two Oil LLC
11.2019 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Carpenter
Crossroads Home Improvements
01.2018 - 11.2019
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, complete decks, siding, roofing, screened in porches trim, fencing and flooring.
- Planned and executed work with proper tools and materials to maximize productivity.
- Measured materials to determine sizes and quantity required for construction project.
- Measured, drilled and sawed materials to perform successful home improvements.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
- Assisted in training new carpenters to demonstrate techniques, apply best practices and comply with protocols and regulations.
- Installed insulation, trim and other finishing touches.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Measured, cut and installed drywall, paneling and other materials.
Lumber Yard Machine Operator
Pollards Lumber
02.2017 - 12.2018
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Maintained equipment performance by lubricating and cleaning components.
- Quickly shut down equipment in emergency situations following protocols.
Education
GED -
Augusta Technical College
Augusta, GA08.2007
Skills
- Pivot Tables
- Sales Expertise
- Product and Service Sales
- Cost Control
- Time Management
- POS Systems Operations
- Employee Scheduling
- Records Maintenance
- Staff Supervision
- Customer Service
- Vendor Management
- Assignment Delegation
- Hiring and Training
- Cash Auditing
- Customer Relations
- Incident Reports
- New Hire Training
- Store Opening and Closing
- Inventory Control
- Inventory Counting
- Shift Scheduling
- Attention to Detail
- Management Training
Accomplishments
End of first year as store manager I received the "Golden Plug Award" for outstanding performance and dedication.
Increased the total revenue for locations.
I install equipment and set up new shop locations for the and get them prepared for full operations for franchise Take 5 oil changes. Effectively have set up and opened 7 new locations within the franchise.
Timeline
Store Manager/Assistant Manager
Take 5 Oil Change Two Oil LLC
11.2019 - Current
Carpenter
Crossroads Home Improvements
01.2018 - 11.2019
Lumber Yard Machine Operator
Pollards Lumber
02.2017 - 12.2018
GED -
Augusta Technical College
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