Kody Sullivan
Round Rock,TX
Summary
Experienced with providing top-tier service in fine dining environments. Utilizes deep knowledge of menu items and wine pairings to enhance guest experiences. Track record of maintaining poise and professionalism under pressure, ensuring consistent, high-quality service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server / Trainer / Key
Flemings Steakhouse
01.2021 - Current
- Mentored junior staff, fostering a supportive learning environment and promoting teamwork.
- Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Managed dining area operations, ensuring cleanliness and organization throughout shifts.
- Trained new servers on menu knowledge and customer service standards.
- Developed and implemented a comprehensive wine training program for both new and established selections on our wine list, enhancing staff knowledge and improving customer service.
- Set up banquet tables and chairs according to event specifications.
- Serve food and beverages promptly during events to ensure guest satisfaction.
Server / Trainer
Perry's Steakhouse
07.2018 - 08.2020
- Trained new servers on menu knowledge and service standards to ensure consistency.
- Monitored server performance, providing feedback to enhance efficiency and guest satisfaction.
- Facilitated role-playing scenarios to enhance communication skills and teamwork among staff members.
- Collaborated with kitchen staff to deliver accurate orders and maintain food quality standards.
- Recommended menu items based on guest preferences, enhancing overall dining experience.
Education
High School Diploma -
Bastrop High School
Bastrop, TX05-2014
Skills
- Proficient time management
- Menu recall proficiency
- Food safety practices
- Attention to detail
- Experience in high-traffic restaurant operations
- Effective upselling techniques
- POS system proficiency
- Cash handling
- Server etiquette
- Tableside service
- Wine service
- Exceptional communication
- Training expertise
- Banquet coordination
- Allergy awareness
- Luxury experience management
Certification
Food handlers Certification
TABC Certification
Timeline
Server / Trainer / Key
Flemings Steakhouse
01.2021 - Current
Server / Trainer
Perry's Steakhouse
07.2018 - 08.2020
High School Diploma -
Bastrop High School