Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kofi Atikpui

Salt Lake City,UT

Summary

Seasoned Risk Analyst with over 15 years of comprehensive experience identifying and analyzing areas of potential risk for investment and commercial banks, including making recommendations to limit risk through diversification and currency exchanges. I am highly valued by my employers for my methodical and meticulous work, my quantitative and critical thinking abilities, and my proven record of reliability and professionalism.

Overview

10
10
years of professional experience

Work History

Resolution Specialist / Analyst

Goldman Sachs
03.2024 - Current


  • Act as primary contact/investigator on Personal Loan/Commercial Line of Credit/Marcus Pay related complaints
  • Maintained comprehensive documentation of all back office processes, ensuring consistency in approach across the team.
  • Send out checks, create letters that provide details of accounts specifics to what customer needs on letter procedures, and other crucial situations

Back Office Specialist

Goldman Sachs
03.2020 - 03.2024
  • Act as primary contact/investigator on Personal Loan/Commercial Line of Credit/Marcus Pay related complaints.
  • Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
  • Implemented updated record-keeping systems, resulting in better organization and accessibility of critical documents for the entire team.

Collection & Loss Mitigation Specialist

Goldman Sachs
11.2017 - 03.2020
  • Negotiated debt repayment plans based on customers' financial situations/reasons for overdue payments
  • Received payments and recorded information about financial status of customers and collection efforts
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.

Post-Closing Loan Processor

Celtic Bank
11.2016 - 06.2017
  • Maintained data accuracy by reviewing and revising SBA loan agreements
  • Worked with escrow and title to ensure a smooth closing/funding process
  • Prepared final closing docs and cleared conditions prior to funding per company & regulatory guidelines

Client Support Specialist

Morgan Stanley
06.2016 - 11.2016
  • Worked with customer base to assist with day-to-day account activities and provide technical support
  • Ensured customers were informed with products/actions offered as well as stock market trends
  • Identified and escalated potential fraud/security issues and assisted with testing/implementing new software

Mortgage Servicer

Select Portfolio Servicing
09.2015 - 06.2016
  • Analyzed documents to determine possible modification programs; worked with borrowers to address issues
  • Serviced mortgage loans for major banks; communicated with investors and reported on loan performance
  • Identified process improvements and shared best practices with team to increase overall performance

Education

Masters of Business Administration (M.B.A.) -

University of Phoenix
05.2016

Bachelor of Business Administration (B.B.A.) - Banking and Finance

Valley View University
05.2011

Skills

  • Analytical Problem-Solving
  • Client Engagement Strategies
  • Risk assessment
  • Compliance & regulatory knowledge
  • High attention to detail
  • Collaborative Teamwork
  • Experienced with Compliance Management Tools
  • Adaptability to changing regulations

Timeline

Resolution Specialist / Analyst

Goldman Sachs
03.2024 - Current

Back Office Specialist

Goldman Sachs
03.2020 - 03.2024

Collection & Loss Mitigation Specialist

Goldman Sachs
11.2017 - 03.2020

Post-Closing Loan Processor

Celtic Bank
11.2016 - 06.2017

Client Support Specialist

Morgan Stanley
06.2016 - 11.2016

Mortgage Servicer

Select Portfolio Servicing
09.2015 - 06.2016

Bachelor of Business Administration (B.B.A.) - Banking and Finance

Valley View University

Masters of Business Administration (M.B.A.) -

University of Phoenix

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