Kofi Johnson
Poughkeepsie,NY
Summary
Economics graduate and risk-focused operations professional with 8+ years of experience supporting internal controls, regulatory compliance, and process governance in regulated environments. Skilled in identifying control gaps, executing remediation plans, and strengthening documentation and reporting standards. Experienced collaborating across teams to enhance operational resilience and promote risk-aware execution.
Overview
9
9
years of professional experience
Work History
Operations & Compliance Coordinator
NCFL
Paramus, NJ
05.2023 - Current
- Execute structured compliance routines including financial tracking, payroll verification, reconciliations, and documentation monitoring.
- Identify and escalate operational risks; partner with leadership on corrective action and process improvements.
- Coordinate interdisciplinary reviews to assess trends and strengthen control execution.
- Reinforce adherence to regulatory standards and promote accountability across teams.
Account Manager
Rifton Equipment
Poughkeepsie, NY
07.2022 - 05.2025
- Conducted account audits ensuring tax-exempt forms, DOE documentation, and billing records met compliance standards.
- Managed institutional accounts requiring strict documentation accuracy and regulatory compliance.
- Partnered with finance and operations teams to streamline workflows and reduce processing errors.
- Utilized CRM systems to monitor purchasing trends, resolve discrepancies, and mitigate operational risk.
Administrative Operations Supervisor
Optum
White Plains, NY
09.2016 - 07.2022
- Supervised multi-state Out-of-Network cost analysis operations ensuring adherence to pricing controls and regulatory standards.
- Managed escalations and peer-to-peer reconsideration processes to mitigate compliance and financial risk.
- Reviewed authorization cases using CPT coding and medical necessity criteria while maintaining audit-ready documentation.
- Trained cross-functional teams on documentation standards and procedural controls.
- Served as escalation point for high-risk cases requiring structured remediation.
Education
High School Diploma -
Lincoln High School
Yonkers, NY07-2016
Bachelor of Science - Economics
City College of New York
New York (City), NY06-2014
Skills
- Internal Controls & Risk Mitigation
- Process Standardization & Optimization
- Regulatory Compliance & Audit Readiness
- Issue Escalation & Remediation
- Documentation Governance
- Cross-Functional Collaboration
- Training & Process Adoption
- Operational Risk Assessment
Timeline
Operations & Compliance Coordinator
NCFL
05.2023 - Current
Account Manager
Rifton Equipment
07.2022 - 05.2025
Administrative Operations Supervisor
Optum
09.2016 - 07.2022
High School Diploma -
Lincoln High School
Bachelor of Science - Economics
City College of New York