Kofi Osei Afram
Richardson ,TX
Summary
Detail-oriented team player with experience in application support and in system administration. MS Business Analytics graduate student with hands-on knowledge and experience in software configuration and troubleshooting, data analysis, and databases. Actively looking for a full-time position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Applications Support Analyst
The University Of Texas At Arlington
2023.10 - Current
- Prepares weekly and ad Hoc reports using SAS , Oracle Business Intelligence Applications (OBIA), Student information system (PeopleSoft Campus solution), and other statistical analysis tools.
- Evaluates and responds to data requests from various departments on Campus; working with requestors to clarify their needs and to ensure timely and accurate reports.
- Developed custom dashboards, providing real-time insights for informed decisionmaking.
Application Support Analyst
Oncor Electric Delivery
2021.08 - 2022.08
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Provided support for employees using WorkTechTime application software.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
System Administrator Intern
Paul Quinn College
2017.08 - 2021.06
- Monitor and update over 500 users' domain/email groups and permissions, using Active Directory, Windows Server 2016, Group Policy, Office 365, Azure AD and Microsoft Exchange
- Assigned schedules, trained IT interns and allocated resources to ensure efficiency and productivity are maximized
Education
Master of Science - Business Analytics
University of North Texas
Denton, TX12.2024
Bachelor of Arts - Business Administration: Management
Paul Quinn College
Dallas, TX05.2021
Skills
- Project management
- Troubleshooting
- System Administration
- Microsoft Excel
- Active Directory
- Application development
- SQL (Structured Query Language)
- Data analysis
- Application support
- User Experience
Certification
CompTIA A+
Microsoft Certified: Azure Fundamentals
Microsoft Excel Intermediate Certification
Google IT Support Professional Certificate
Timeline
Applications Support Analyst
The University Of Texas At Arlington
2023.10 - Current
Application Support Analyst
Oncor Electric Delivery
2021.08 - 2022.08
System Administrator Intern
Paul Quinn College
2017.08 - 2021.06
Master of Science - Business Analytics
University of North Texas
Bachelor of Arts - Business Administration: Management
Paul Quinn College
CompTIA A+
Microsoft Certified: Azure Fundamentals
Microsoft Excel Intermediate Certification
Google IT Support Professional Certificate
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