Kofi Osei Afram
Richardson ,TX
Summary
Detail-oriented team player with experience in application support and in system administration. MS Business Analytics graduate student with hands-on knowledge and experience in software configuration and troubleshooting, data analysis, and databases. Actively looking for a full-time position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Applications Support Analyst
The University Of Texas At Arlington
10.2023 - Current
- Prepares weekly and ad Hoc reports using SAS , Oracle Business Intelligence Applications (OBIA), Student information system (PeopleSoft Campus solution), and other statistical analysis tools.
- Evaluates and responds to data requests from various departments on Campus; working with requestors to clarify their needs and to ensure timely and accurate reports.
- Developed custom dashboards, providing real-time insights for informed decisionmaking.
Application Support Analyst
Oncor Electric Delivery
08.2021 - 08.2022
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Provided support for employees using WorkTechTime application software.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
System Administrator Intern
Paul Quinn College
08.2017 - 06.2021
- Monitor and update over 500 users' domain/email groups and permissions, using Active Directory, Windows Server 2016, Group Policy, Office 365, Azure AD and Microsoft Exchange
- Assigned schedules, trained IT interns and allocated resources to ensure efficiency and productivity are maximized
Education
Master of Science - Business Analytics
University of North Texas
Denton, TX12.2024
Bachelor of Arts - Business Administration: Management
Paul Quinn College
Dallas, TX05.2021
Skills
- Project management
- Troubleshooting
- System Administration
- Microsoft Excel
- Active Directory
- Application development
- SQL (Structured Query Language)
- Data analysis
- Application support
- User Experience
Certification
CompTIA A+
Microsoft Certified: Azure Fundamentals
Microsoft Excel Intermediate Certification
Google IT Support Professional Certificate
Timeline
Applications Support Analyst
The University Of Texas At Arlington
10.2023 - Current
Application Support Analyst
Oncor Electric Delivery
08.2021 - 08.2022
System Administrator Intern
Paul Quinn College
08.2017 - 06.2021
Master of Science - Business Analytics
University of North Texas
Bachelor of Arts - Business Administration: Management
Paul Quinn College
CompTIA A+
Microsoft Certified: Azure Fundamentals
Microsoft Excel Intermediate Certification
Google IT Support Professional Certificate
Similar Profiles
Melissa RodriguezMelissa Rodriguez
Campus Tour Guide at The University of Texas at ArlingtonCampus Tour Guide at The University of Texas at Arlington
Alexandra AmayaAlexandra Amaya
Research Assistant at The University of Texas at ArlingtonResearch Assistant at The University of Texas at Arlington
Lacey JeffcoatLacey Jeffcoat
Assistant Coach at The University of Texas at ArlingtonAssistant Coach at The University of Texas at Arlington