Summary
Overview
Work History
Education
Skills
Languages
Reference
References
Timeline
Generic

Kofi Darko Dankwah

Manchester,CT

Summary

Hardworking person with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

HIGH SPEED INSERT OPERATOR

Kelly Services Inc/Broadridge Financial Solutions
South Windsor, Connecticut
09.2023 - 04.2024
  • Loaded and unloaded materials from machines.
  • Adjusted machine settings to ensure correct document size is produced.
  • Checked, sorted and inserted documents into designated mail slots.
  • Read job orders to determine the type of material needed for each job run.
  • Monitored production line for any malfunctions or jams in equipment.
  • Inspected finished product for accuracy, completeness and quality control standards.
  • Ensured that all safety protocols were followed when operating machinery.

CUSTOMER SERVICE & WAREHOUSE ASSOCIATE

Priddae Trucking & Shipping
East Hartford, Connecticut
08.2023 - 01.2024
  • Greeted customers and identified their needs.
  • Resolved customer inquiries in a timely manner.
  • Maintained an organized system for tracking customer interactions and feedback.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Created detailed reports on customer service activities.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Answered phone calls from customers promptly and courteously.
  • Provided accurate quotes for requested products or services.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Collected deposits or payments and arranged for billing.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

CUSTOMER SERVICE OFFICER

BEIGE CAPITAL MICRO FINANCE
Accra, Ghana
05.2011 - 07.2012
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Educated customers on products and services offered by the company.
  • Provided general administrative support including filing documents, scheduling appointments.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

MARKETING MANAGER

Big Image Media Ltd
Accra, Ghana
10.2012 - 03.2022
  • Organized trade shows and exhibitions to promote brand awareness.
  • Analyzed market trends to identify potential opportunities for growth.
  • Developed and implemented marketing plans for new products.
  • Coordinated with external vendors to produce promotional items such as t-shirts and mugs.
  • Generated ideas to increase sales through creative promotions.
  • Conducted customer research to gain insights into consumer behavior.
  • Maintained relationships with key customers through regular communication.
  • Assisted in developing pricing strategies that maximize profits while maintaining customer loyalty.
  • Supervised a team of junior marketers in executing various projects.
  • Prepared and sent proposals to prospective clients.
  • Represented company at local and trade association meetings to promote products.
  • Delivered compelling sales presentations to demonstrate expert product knowledge.
  • Marketed products and services at tradeshows and promotional events.
  • Interviewed and hired talented individuals to add value to marketing team.
  • Cultivated business partnerships to build lasting relationships with internal and external parties (local & international)

MARKETING & SALES EXECUTIVE

Yellow Pages Ghana Ltd
Accra, Ghana
07.2003 - 02.2010
  • Cultivated relationships with existing customers to encourage repeat business.
  • Negotiated contracts with clients on behalf of the company.
  • Attended industry events to build relationships with key contacts in the field.
  • Monitored feedback from customers regarding product quality and suggested improvements accordingly.
  • Gathered data from surveys conducted among customers in order to determine areas of improvement.
  • Initiated contact with prospects via email campaigns or cold calls in order to generate leads.
  • Responded promptly to inquiries from potential customers about product features or pricing plans.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Used cold calling and networking to sell products and services.
  • Contacted current and potential clients to promote products and services.
  • Negotiated terms of sales agreements and developed contracts to successfully close sales.
  • Prepared presentations, proposals and sales contracts for existing and potential accounts.
  • Computed purchases and received and processed cash or credit payment.

Education

Master of Science - Marketing

GHANA INST OF MGT & PUBLIC ADMIN Greenhill College
Accra - Ghana
09-2018

Bachelor of Arts - Marketing

GHANA INST OF MGT & PUBLIC ADMIN Greenhill College
Accra - Ghana
06-2008

High School Diploma -

Tema Snr High School
Tema - Ghana
09-1993

GED -

Pope John Snr High School
Accra - Ghana
06-1990

Skills

  • Reading Comprehension
  • Attention to Detail
  • Hand-Eye Coordination
  • Punctual and Reliable
  • Strong Work Ethic
  • Good Communication
  • Positive Attitude
  • English Fluency
  • Time management abilities
  • Professionalism
  • Effective Communication
  • Written Communication
  • Relationship Building
  • Interpersonal Communication

Languages

English
Professional

Reference

Alfred Priddy 

CEO, Priddae Trucking & Shipping LLC  

150 Park Ave, East Hartford , CT06108 

Tel :1 860 983 1238

References

References available upon request.

Timeline

HIGH SPEED INSERT OPERATOR

Kelly Services Inc/Broadridge Financial Solutions
09.2023 - 04.2024

CUSTOMER SERVICE & WAREHOUSE ASSOCIATE

Priddae Trucking & Shipping
08.2023 - 01.2024

MARKETING MANAGER

Big Image Media Ltd
10.2012 - 03.2022

CUSTOMER SERVICE OFFICER

BEIGE CAPITAL MICRO FINANCE
05.2011 - 07.2012

MARKETING & SALES EXECUTIVE

Yellow Pages Ghana Ltd
07.2003 - 02.2010

Master of Science - Marketing

GHANA INST OF MGT & PUBLIC ADMIN Greenhill College

Bachelor of Arts - Marketing

GHANA INST OF MGT & PUBLIC ADMIN Greenhill College

High School Diploma -

Tema Snr High School

GED -

Pope John Snr High School

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Kofi Darko Dankwah