Kofie Browne
New Orleans,LA
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Results-driven Management professional with 10+ years of experience in installation operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
18
18
years of professional experience
Work History
Operations Manager
Vivint Home Security and Automation
Provo, Utah
09.2017 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Operations Manager
Servpro
Shreveport, Louisiana
08.2020 - 11.2022
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Created detailed reports on the performance of individual departments within operations.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Maintained accurate inventory records to track stock levels and minimize costs.
Project Superintendent
Midsouth Fire Solutions
Shreveport, Louisiana
02.2019 - 06.2020
- Managed subcontractors, ensuring that all work was completed according to project specifications and standards.
- Supervised day-to-day operations of construction sites, including scheduling of workers, materials delivery, and equipment usage.
- Coordinated with other departments to ensure timely completion of projects.
Operations Installations Manager
ADT Security
Baton Rouge, Louisiana
09.2014 - 08.2017
- Facilitated communication between management and employees regarding changes in policies or procedures.
- Implemented innovative strategies designed to increase efficiency while reducing costs.
- Addressed problems encountered by personnel during their daily activities promptly and efficiently.
- Monitored staff performance, ensuring adherence to company standards of quality and productivity.
- Resolved customer service issues and complaints in a timely manner.
- Managed daily operations of the area, including scheduling, training and supervision of personnel.
- Maintained accurate records of inventory levels, stock movement and purchasing activities.
- Motivated staff members towards achieving goals set out by upper management.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Installation Technician
ADT Security
Shreveport, Louisiana
03.2011 - 06.2014
- Installed new equipment according to manufacturer specifications and customer requirements.
- Performed troubleshooting of hardware, software, and network systems.
- Configured system settings for optimal performance and usability.
- Assisted in training other technicians on best practices for installation procedures.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Maintained clean tools, test equipment and work motor vehicles.
- Provided key information to customers, educating on equipment, products and services.
- Maintained accurate documentation of installation activities.
- Inspected existing systems to ensure compliance with safety regulations and customer requirements.
- Repaired malfunctioning components in existing systems as needed.
- Assisted other technicians with complex installations when necessary.
- Resolved customer complaints related to installation issues in a timely manner.
Electrician Technician
TriCity Electrical Contractors
Orlando, Florida
11.2006 - 04.2011
- Installed conduit, wiring and electrical systems in residential buildings.
- Identified and resolved problems with electrical circuits, equipment, or components using testing instruments such as ohmmeters, voltmeters and oscilloscopes.
- Assembled and wired control panels for industrial machinery.
- Inspected completed installations to ensure compliance with codes and specifications.
- Performed preventative maintenance on electrical systems, including checking connections for proper tension and torqueing of screws.
- Repaired faulty circuit breakers, transformers and other electrical components.
- Troubleshot malfunctioning equipment to determine root causes of malfunctions.
- Connected wires to circuit breakers, transformers or other components.
- Replaced defective switches, relays and motors.
- Installed power distribution systems including switchgears, busways and panel boards.
- Constructed control boxes using lugs, terminals, splices and connectors.
- Diagnosed complex electrical problems by utilizing schematics and technical manuals.
- Calibrated electronic test instruments used in troubleshooting operations.
- Read blueprints to accurately install wiring according to the manufacturer's specifications.
- Verified continuity of circuits in electrical wiring systems using testing devices such as ohmmeters.
- Provided training on safety procedures related to working with electricity.
- Disassembled machines during repair process in order to access internal parts for replacement or repair.
Education
Associate of Science - Electrical Engineering
University of Sierra Leone
West Africa 02-2005
Florida Electrical Apprenticeship Training
Orlando, FloridaCertified Alarm Technician Level 1
ESA National Training
Certified Alarm Technician Level 2
ESA Trainings
TX SFM Residential Fire Alarm Technician
Complete Electrical Academy
TX DPS BURG
Electrical Academy
Skills
- Forecasting and Scheduling
- Organizational Management
- Contract Management
- Inventory Management
- Process Improvement
- Business Planning
- Customer Retention
- Maintenance Planning
- Production
- Workforce Management
- Staff Management
Timeline
Operations Manager
Servpro
08.2020 - 11.2022
Project Superintendent
Midsouth Fire Solutions
02.2019 - 06.2020
Operations Manager
Vivint Home Security and Automation
09.2017 - Current
Operations Installations Manager
ADT Security
09.2014 - 08.2017
Installation Technician
ADT Security
03.2011 - 06.2014
Electrician Technician
TriCity Electrical Contractors
11.2006 - 04.2011
Associate of Science - Electrical Engineering
University of Sierra Leone
Florida Electrical Apprenticeship Training
Certified Alarm Technician Level 1
ESA National Training
Certified Alarm Technician Level 2
ESA Trainings
TX SFM Residential Fire Alarm Technician
Complete Electrical Academy
TX DPS BURG
Electrical Academy