Kohen Dupree
Rock Hill,SC
Summary
Dependable professional with a strong background in customer service and team collaboration. Proven ability to resolve inquiries efficiently and enhance guest satisfaction. I started working at Publix as my first job and moved to Empire where I became a shift leader. Shortly during the time at Empire, I joined the military (still enlisted). I eventually moved to Showmars and became an assistant FOH manager.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Army National Guard
USA
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Assistant Manager
Showmars
10.2024 - 04.2026
- Assisted in daily operations by coordinating staff schedules and managing shifts.
- Streamlined inventory management processes to enhance order accuracy and efficiency.
- Supported training initiatives for new team members, fostering a collaborative work environment.
- Monitored food safety standards compliance, ensuring adherence to health regulations.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction levels.
- Maintained cleanliness and organization of dining area, contributing to positive guest experiences.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Shift Leader
Empire Pizza
04.2021 - 10.2024
- Supervised team members during peak hours to ensure efficient service delivery.
- Trained new employees on operational procedures and customer service standards.
- Helped with every position in the kitchen along with some FOH work.
- Implemented workflow improvements that enhanced order processing speed.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Learned about the truck order for that specific store.
- Went to other locations to mentor/work with others when short staffed.
Cashier/Customer Service
Publix Grocery Store
01.2019 - 04.2020
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team to ensure store cleanliness and organization standards were met.
- Trained new cashiers on operational procedures and customer service excellence.
- Helped maintain a stocked shelf and a clean register area.
- Provided quick and efficient work
Education
High School Diploma -
Northwestern Highschool
Rock Hill, SC01-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Flexible and adaptable
- Excellent communication
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
Certification
- Certified [Combat Engineer], [Army] - Since 2023 (still enlisted)
- Licensed on a good amount of Military vehicles that are classified as semis in certain areas.
- Servsafe certified.
Timeline
Assistant Manager
Showmars
10.2024 - 04.2026
Army National Guard
USA
02.2023 - Current
Shift Leader
Empire Pizza
04.2021 - 10.2024
Cashier/Customer Service
Publix Grocery Store
01.2019 - 04.2020
High School Diploma -
Northwestern Highschool