Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Kohle Fuimaono

Orem,US

Summary

Dedicated professional with over seven years of experience supporting at-risk youth in residential settings, demonstrating a strong ability to provide patient care and facilitate smooth transitions into structured environments. Expertise in ensuring safety and well-being while fostering an atmosphere of trust and empowerment, enabling youth to develop the confidence needed for ongoing success beyond the program. Recognized as a collaborative team player, consistently open to feedback and committed to enhancing overall effectiveness as both a staff member and mentor. Passionate about making a positive impact on the lives of young individuals through compassionate support and guidance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Supervisor

New Haven Residential Treatment Center
09.2024 - Current
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Performed client intake procedures according to internal standards for new admissions.
  • Taught clients how to complete basic household chores and prepare food.
  • Conducted client rounds to check on residents.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Prepared and submitted daily Type reports to management.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.

Behavioral Health Technician

WEST RIDGE ACADEMY
09.2023 - 09.2024
  • Monitored and protected client well-being continuously.
  • Maintained high standards of patient safety.
  • Enhanced interpersonal relationships with peers and staff.

Behavioral Health Associate/Advisor

YouthCare
12.2022 - 08.2023
  • Ensured patient needs were met through adherence to safety procedures and guidelines.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.

Life Coach

Telos
03.2022 - 11.2022
  • Cultivated an academically enriching and therapeutically supportive environment for clients.
  • Ensured well-being of students through proxy parenting.
  • Prepared students for a smooth transition back into the home environment.
  • Maintained adherence to mandates through consistent policy updates and professional development.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Facilitated group sessions and learning discussions to further objectives.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Documented behaviors, treatments and non-compliance issues.
  • Listened to clients' concerns and provided encouragement and support.

Student Life Mentor

Provo Canyon School
06.2019 - 03.2022
  • Assisted patients in navigating provided program offerings at Provo Canyon School.
  • Implemented appropriate interventions during incidents of unruliness.
  • Supervised multiple teams in two dorms following initial team lead role.
  • Conducted bi-weekly evaluations of students' progress.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Assisted youth with homework assignments, sports, and fitness, art and literacy.
  • Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
  • Regularly assessed progress and provided feedback to support continued development.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Empowered students through counseling and skill-building exercises.

Recruiter

Hercules staffing solutions
03.2019 - 06.2019
  • Coordinated relocation and housing arrangements for new hires, maintaining satisfaction levels.
  • Supervised the transition process for employees concluding contracts.
  • Operated and maintained applicant tracking and candidate management systems.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Collaborated with managers to identify and address employee relations issues.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Customer Service Representative

Walmart Neighborhood Market
10.2018 - 03.2019
  • Facilitated customer discussions to pinpoint strategies for addressing service and billing concerns.
  • Strengthened customer connections by sharing critical product knowledge.
  • Directed operational challenges, including customer and stock matters, to supervisors for action.
  • Supported team in addressing needs of non-English speaking clients.
  • Managed and redirected more than 30 incoming calls per day to targeted departments.
  • Responded to customer requests for products, services, and company information.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and backed up other customer service managers.

Cashier Sales Associate

Walmart Neighborhood Market
07.2018 - 03.2019
  • Instructed employees in operation of registers, stock handling and customer relations.
  • Supported customers in locating products and completing transactions effectively.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Missionary

Church Of Jesus Christ Of Latter Day Saints
03.2016 - 03.2018
  • Trained Number new missionaries on effectively sharing word of Type in Type community.
  • Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
  • Volunteered in overseas locations and in various roles.
  • Established mission partnerships in Location to support outreach efforts.
  • Implemented strategies for successful mission outreach to grow membership.
  • Built relationships with local and international mission organizations for successful partnerships.

Education

High School Diploma - undefined

Redlands East Valley High School
06.2015

Skills

  • Interviewing
  • Scanning
  • Client Relations
  • Detail Oriented
  • Team Player
  • Service Leadership
  • Multi- Tasking
  • Customer Service
  • Customer Care
  • Customer Support
  • Materials handling
  • ID verification
  • Customer assistance
  • Reliable and dependable
  • Flexible schedule
  • Cheerful and energetic
  • Dedicated team player
  • Flexible
  • Referral networks and applicant sourcing
  • Applicant qualifying
  • Talent assessments
  • Candidate relations
  • Pre-interviewing
  • Hiring recommendations
  • Employment verifying
  • Cold and warm calling
  • Mentoring
  • Customer relationship management
  • Driving
  • Activity monitoring
  • Crisis handling
  • Medication administration
  • Trauma-informed care
  • Walking rounds
  • Team collaboration
  • Therapeutic communication
  • Log updating
  • Safety management
  • Patient observation
  • Conflict de-escalation
  • Positive reinforcement
  • Report writing
  • Case documentation
  • Behavioral control
  • Crisis intervention
  • Patient assessment
  • Rounds management
  • Incident reporting
  • Active listening
  • Conflict resolution
  • Multitasking and organization
  • Documentation skills
  • Cultural sensitivity
  • Behavior modification techniques
  • Time management
  • Mental health support
  • Behavioral management
  • Progress monitoring
  • ADL support
  • Suicide prevention
  • Employee management
  • Process improvement
  • Process monitoring and improvement

Certification

  • First Aid Certification
  • Food Handler Certification
  • Driver's License

Personal Information

Authorized To Work: US

Timeline

Supervisor

New Haven Residential Treatment Center
09.2024 - Current

Behavioral Health Technician

WEST RIDGE ACADEMY
09.2023 - 09.2024

Behavioral Health Associate/Advisor

YouthCare
12.2022 - 08.2023

Life Coach

Telos
03.2022 - 11.2022

Student Life Mentor

Provo Canyon School
06.2019 - 03.2022

Recruiter

Hercules staffing solutions
03.2019 - 06.2019

Customer Service Representative

Walmart Neighborhood Market
10.2018 - 03.2019

Cashier Sales Associate

Walmart Neighborhood Market
07.2018 - 03.2019

Missionary

Church Of Jesus Christ Of Latter Day Saints
03.2016 - 03.2018

High School Diploma - undefined

Redlands East Valley High School

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