Kohrina Webb
Houston,TX
Summary
Detail-oriented and results-driven administrative and customer service professional with experience in financial documentation review, contract management, and client relations. Currently in the process of obtaining my Mortgage Loan Originator (MLO) license, with a strong interest in mortgage lending, loan processing, and pre-approval support. Skilled in handling confidential records, tracking documentation, and working in fast-paced environments while maintaining accuracy and compliance. Seeking an opportunity to contribute strong organizational, communication, and analytical skills in a loan officer assistant, pre-approval specialist, or mortgage support role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retention Specialist
1 800 Contacts
Draper, UT
07.2024 - Current
- Managed outbound and inbound customer communications across multiple channels while maintaining professionalism and strong client relationships.
- Consistently met and exceeded monthly retention and sales goals, averaging $20,000–$33,000 in monthly sales volume.
- Reviewed customer accounts, billing records, and order history to resolve issues accurately and maintain account stability.
- Collaborated with billing, fulfillment, and support departments to ensure timely resolution of customer concerns.
- Maintained detailed and confidential records while following company compliance policies.
- Demonstrated strong attention to detail, problem-solving skills, and the ability to work in a fast-paced remote environment.
- Adapted quickly to new systems, procedures, and workflow changes while maintaining high performance metrics.
Executive Administrative Assistant
Little Caesars
Houston, TX
10.2017 - 02.2024
- Provided high-level administrative support to the VP of Operations, including calendar management, travel coordination, expense reporting, and contract review.
- Reviewed balance sheets, invoices, payment statements, and vendor contracts to ensure accuracy and proper documentation for accounting and payroll processing.
- Assisted with P&L reports, budgeting, and financial tracking, ensuring records were complete for internal audits and executive review.
- Coordinated with real estate, construction, and marketing teams to gather permits, schematics, contracts, and required documentation for new store openings and remodel projects.
- Managed document preparation, file tracking, and follow-up to ensure deadlines were met across multiple departments.
- Worked closely with HR and payroll software systems to update employee records, onboarding files, and compliance documentation.
- Planned and executed corporate events, meetings, and training sessions while maintaining strict budget guidelines.
- Supported multi-location operations by tracking store compliance, marketing campaigns, and contractual agreements.
- Maintained confidential company records and demonstrated strong organizational and time-management skills in a high-volume environment.
Marketing Specialist
Ford
Detroit, MI
02.2015 - 08.2017
- Conducted market research and competitive analysis to identify trends, customer needs, and growth opportunities.
- Prepared detailed analytics reports for marketing campaigns to support executive decision-making.
- Reviewed and verified dealer contracts, incentive agreements, and payment statements to ensure compliance with company policies.
- Provided live chat and technical support to dealerships regarding promotions, contests, and contractual requirements.
- Assisted with high-level account issue resolution, including campaigns involving high-value corporate accounts and large financial agreements.
- Maintained accurate documentation and ensured all files met corporate compliance standards.
- Worked cross-functionally with finance, legal, and marketing teams to resolve account and contract discrepancies.
Education
Business Administration
Houston Community College
Houston, TX04.2028
Skills
- Loan document review
- Financial document verification
- Contract & invoice processing
- Balance sheets & P&L reports
- Customer account management
- Compliance & confidentiality
- Pipeline / file tracking
- Administrative support
- Microsoft Office / Excel / Outlook
- CRM / Payroll / HR software
- Fast learner with new systems
- Strong communication & follow-up
Certification
Loan Origination Certification
License Life and Health Agent
Timeline
Retention Specialist
1 800 Contacts
07.2024 - Current
Executive Administrative Assistant
Little Caesars
10.2017 - 02.2024
Marketing Specialist
Ford
02.2015 - 08.2017
Business Administration
Houston Community College