Koi Jackson
Temecula,USA
Summary
Dynamic Talent Acquisition Specialist successful at managing full recruitment life cycle, with a progressive career across diverse industries. A proven history of designing and implementing recruitment, training and conflict-resolution initiatives for companies. Insightful and creative with strengths in partnering with cross-functional business executives to strategize personnel-management solutions. Known for identifying improvement opportunities and spearheading projects to drive effectiveness.
Overview
17
17
years of professional experience
Work History
Consultant
KWJ Consulting
08.2023 - Current
- Designed and implemented a comprehensive sales pipeline for a startup company, ensuring a steady flow of potential leads and prospects.
- Worked closely with executives to refine the pitch deck’s content and design, ensuring it addressed potential investors’ key concerns and interests.
- Led weekly strategic meetings with various teams to assess sales metrics, optimize outreach strategies, and enhance employer branding efforts.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Overhauled the design of the company website and managed social media campaigns, significantly boosting engagement and reach.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
Talent Acquisition Partner
RadNet Management
10.2021 - 04.2023
- Served as a trusted advisor to both candidates and hiring teams by providing guidance on role requirements, interviewing tips, and career development opportunities.
- Reduced time-to-fill for critical roles with strategic sourcing techniques and efficient interview scheduling.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Partnered with external search firms when needed to augment internal resources and secure hard-to-find talent quickly.
- Conducted comprehensive market research to benchmark against industry standards and identify areas of improvement in talent acquisition strategy.
- Proactively leveraged resources such as vocational schools, community colleges, and university outplacement programs.
- Collaborated with HR partners to develop competitive compensation packages that attracted top-tier candidates.
- Managed full-cycle recruitment processes, from job posting creation to offer negotiation and acceptance.
- Implemented a structured onboarding program for new hires, ensuring a positive transition into the organization.
- Championed employee referral programs, incentivizing current staff members to recommend high-quality candidates for open positions.
Technical Recruiter
Capital Group
03.2016 - 02.2020
- Utilized various online and offline sources to find talented senior-level technical candidates and prepare for screening process.
- Ran weekly analytic reporting and ad hoc reports as requested.
- Partnered with HRBPs on special project for FINRA requirements and verification.
- Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.
- Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
- Championed diversity initiatives in the workplace through inclusive recruitment practices that promoted equal opportunities for all candidates.
- Coordinated with IT team leaders to forecast hiring needs and department goals.
- Continuously expanded professional network by attending industry conferences, workshops, and webinars to stay current on latest trends in technical recruiting.
- Developed and implemented onboarding, orientation programs, and i-9 verification for new employees.
- Provided exceptional candidate experience throughout the recruitment process, resulting in positive feedback and referrals.
Accounts Payable Administrator
Edible Arrangements
01.2014 - 01.2016
- Maintain financial records, reconcile accounts, and assist with resolving discrepancies and refunds.
- Oversaw the AP & AR functions, ensuring timely payments and collections while maintaining strong vendor relationships and minimizing bad debt exposure.
- Collaborated with cross-functional teams to address financial discrepancies or issues related to accounts payable and receivable, strengthening internal partnerships and fostering a positive work environment.
- Conducted regular audits to ensure compliance with established policies and procedures for both accounts payable and receivable functions.
Pharmacy Technician
CVS Specialty Pharmacy
09.2012 - 12.2013
- Maintained home healthcare products and merchandise, verified medications for accuracy as well as home infusion supplies, prior to shipping.
- Entered patient prescription and insurance information into computer databases, and maintained confidentiality by adhering to HIPAA regulations when handling patient treatment records and reports.
- Enhanced pharmacy workflow and productivity by organizing designated work stations, for medication dispensing, labeling, and packaging.
- Responsible for compounding sterile and non-sterile preparations using aseptic techniques.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Inpatient Pharmacy Technician
Kaiser Permanente Medical Center
05.2010 - 08.2012
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
- Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
- Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
- Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
- Mastered complex hospital computer systems to manage electronic health records, input prescription information, and track inventory levels efficiently.
- Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique, including chemotherapeutic agents.
- Expedited turnaround times on critical medication orders through prompt communication with prescribers regarding clarification or approval requests.
Customer Retention Manager
Verizon Wireless Corporation
01.2007 - 05.2010
- Monitor key customer metrics, automate processes to foster customer loyalty.
- Negotiated contract renewals successfully, retaining key clients while maintaining profitability goals.
- Enhanced team performance with regular training sessions focused on communication skills and product knowledge.
- Established strong relationships with key accounts, ensuring long-term client retention and ongoing revenue growth.
- Analyzed customer data to identify trends and develop targeted retention campaigns.
- Conducted customer satisfaction surveys for valuable feedback and identifying areas of improvement.
- Worked closely with marketing teams to align messaging and promotions around specific customer segments, increasing overall engagement rates.
- Created detailed reports for executive management showcasing retention efforts' effectiveness and ROI.
- Managed a team of dedicated Customer Retention Specialists responsible for handling complex account escalations effectively resolving issues through creative problem-solving techniques.
Education
Certificate in Pharmacology - Pharmacology
American Career College
Los Angeles, CA04.2009
Skills
- Executive Recruiting
- Critical Thinking
- Salary and benefits negotiations
- Adept
- Workflow Management
- Social Media Recruiting & Marketing
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Cultural Awareness
- Performance Tracking
- Analytical Thinking
- Project Management & Implementation
- Recruitment Process Improvement
- Candidate Relationship Management
- Recruitment Metrics Analysis
- Behavioral Interviewing
- Passive Candidate Engagement
- Technical recruiting
- Video interviewing
- Campus Recruitment
- Offer negotiation
Development
- SHRM-CP, In progress
- SHRM TALENT ACQUISITION Specialty Credential, Following completion of SHRM-CP
References
Available Upon Request
Timeline
Consultant
KWJ Consulting
08.2023 - Current
Talent Acquisition Partner
RadNet Management
10.2021 - 04.2023
Technical Recruiter
Capital Group
03.2016 - 02.2020
Accounts Payable Administrator
Edible Arrangements
01.2014 - 01.2016
Pharmacy Technician
CVS Specialty Pharmacy
09.2012 - 12.2013
Inpatient Pharmacy Technician
Kaiser Permanente Medical Center
05.2010 - 08.2012
Customer Retention Manager
Verizon Wireless Corporation
01.2007 - 05.2010
Certificate in Pharmacology - Pharmacology
American Career College
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