Kojo Otchere

• Develop and implement strategic sourcing initiatives that optimize supply chain management, achieving significant cost savings and process efficiencies by leveraging technical expertise and organizational change management
• Lead the procurement process end-to-end, managing RFQ/RFP drafting, bidder communication, negotiation, and execution, ensuring compliance with Federal Acquisition Regulations (FAR) and other regulatory requirements, while maximizing value in each procurement action. Reduced procurement cycle time by 30% and increased cost savings by 15% through improved negotiation strategies.
• Drive supplier performance and risk management by conducting on-site technical risk assessments, facilitating failure investigations, and implementing RCCA (Root Cause and Corrective Action) activities, resulting in enhanced supplier reliability and program success. Improved supplier on-time delivery rate from 85% to 97% and reduced quality defects by 25% through rigorous performance management.
• Spearhead critical system transitions and process improvements, including leading a major transition project that enhanced procurement processes and system functionalities, significantly reducing processing times and increasing overall operational efficiency
• Provide data-driven insights and strategic reporting to stakeholders, delivering actionable intelligence on cost trends, supplier performance, and process bottlenecks, enabling informed decision-making and strategic planning
• Manage and cultivate strategic supplier relationships, resolving over 1000 requests, consistently surpassing service level agreements (SLAs), and demonstrating exceptional negotiation, problem-solving, and communication skills to maintain high customer satisfaction. Achieved a 98% supplier satisfaction rate and reduced supplier-related disruptions by 40% through proactive relationship management.
• Evaluate and negotiate complex terms and conditions across various purchase order types, commodities, and anticipated award values, ensuring risk mitigation and compliance, securing favorable terms for the organization, and minimizing potential liabilities

• Led strategic technical implementations, deploying MicroStrategy software, resolving 500+ support cases, and optimizing SQL scripts for data analysis across multiple environments.
• Ensured seamless integration and maximized ROI for clients through strategic engineering guidance, optimizing data pipelines, ETL processes, and enhancing scalability and reliability.
• Managed and fostered high-value client relationships with companies like CDS Global, Extended Stay America, and Hilton, resulting in a 20% increase in client retention and a 15% growth in account revenue.
• Proactively maintained system health by monitoring system and network performance, ensuring 99.9% uptime, and minimizing client downtime through advanced issue resolution.
• Delivered technical support excellence, consistently exceeding metrics by 25%, resolving 90% of complex issues within 24 hours, and collaborating with engineering teams to uphold operational standards and improve customer experience.
• Developed and mentored technical teams in Windows OS, Active Directory, Microsoft Exchange, Office 365, and VMware vSphere, ensuring readiness for diverse operational demands.
• Authored and maintained comprehensive knowledge base articles, leading to a 30% improvement in customer understanding of MicroStrategy architecture and data visualization, and a 25% reduction in support queries.

• Spearheaded technical coordination with VAR teams for proposal solicitation, price analysis, and documentation, ensuring thorough review of purchase orders.
• Played a pivotal role in crafting comprehensive proposals for BPM, process automation, and VAR solutions, aligning with business development goals.
• Collaborated closely with Outside Sales Representatives to identify opportunities, devise strategies, and build strategic partnerships that drive business growth, resulting in a 15% increase in new business opportunities and contributing to a 20% boost in quarterly revenue.
• Managed quoting, order processing, and customer service issues, ensuring a seamless customer experience and enhancing satisfaction and loyalty, achieving a 98% customer satisfaction rate and reducing order processing time by 30%.
• Conducted research and analysis on federal market trends to optimize RFQ responses and position the organization competitively in government contracting.
• Demonstrated technical expertise in system analysis, testing, implementation, and user support for platform transitions, ensuring efficient operations.
• Nurtured long-term relationships with accounts, implemented process improvements, and optimized team performance to drive revenue growth and retention, resulting in a 25% increase in customer retention and a 15% year-over-year revenue growth.