Summary
Overview
Work History
Education
Certification
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Kojo Otchere

Systems Engineer
Fairfax,VA

Summary

Energetic and results-oriented Systems Engineer with strong technical knowledge and demonstrated success working as a team player in collaborative environments to identify effective solutions and ensure the timely completion of deliverables.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
3
3
Certificates

Work History

Systems Engineer, Logistics & Supply Chain

General Dynamics Information Technology
Sterling , Virginia
2021.01 - Current
  • Delivered IT consulting services and technical support, enhancing efficiency and cost savings in sourcing, procurement, and supply chain management for Department of State.
  • Guided sourcing team, assessed 50 suppliers, and established strategic relationships, achieving 25% reduction in response times and optimizing supply chain processes.
  • Functioned as liaison between technology development and supply chain teams, meeting 95% of critical customer requirements and completing 95% of projects on time and within budget.
  • Conducted 10 information gathering sessions with DOS to refine current processes, elevating overall operational efficiency.
  • Managed transition project involving system redesigns and process improvements, boosting system functionality by 15% and decreasing processing time by 10%.
  • Examined operational and organizational data, devised three innovative reporting methodologies, enhancing data-driven decision-making efficiency by 12% and operational efficiency by 7%.
  • Produced 24 monthly and 15 ad-hoc reports, delivering valuable insights to stakeholders on cost trends, supplier performance, and process bottlenecks for strategic decision-making.
  • Diligently tracked and addressed 95% of action items, ensuring prompt completion and contributing to superior project management efficiency.
  • Resolved over 300 customer requests, surpassing target SLAs and elevating customer satisfaction ratings by 8% through effective communication and issue resolution.

Senior Support Engineer, Enterprise Development

MicroStrategy, Inc
McLean , Virginia
2018.08 - 2020.12
  • Created new enterprise-wide systems, applications, and solutions, raising efficiency by 15% and expediting customer issue resolution time by 30%.
  • Integrated architectural features, offered strategic guidance on Microstrategy software implementation, and refined SQL scripts for critical customer reports, achieving 20% reduction in integration and testing issues and closing 500 support cases.
  • Monitored system health and performance, enhanced uptime and reliability, and implemented analytic models and dashboard solutions using ETL and visualization tools, fostering data-driven decision-making for clients.
  • Refined organizational processes and data integrity by addressing data challenges, crafting repeatable data solutions, maintaining data systems, and collaborating with cross-functional teams to suggest system modifications and establish data governance policies, resulting in 12% increase in process efficiency.
  • Developed effective communication and robust relationships with high-priority clients, boosting customer satisfaction by 10% and loyalty by 8%.
  • Composed six public knowledge base articles, tackled 27 customer issues, and equipped team members with skill-based training, reducing customer inquiries and enhancing overall team performance by 12%.
  • Ensured timely and high-quality customer support by addressing after-hours issues and minimizing business impact by 15%, delivering seamless support experience for MicroStrategy stakeholders and surpassing company-defined key performance metrics.
  • Expanded advanced technical knowledge to address various software and system issues, consolidated database knowledge to assist customers, and received recognition from supervisors and colleagues for effective communication, troubleshooting, and prompt resolution of customer issues.

Systems Analyst

Akira Technologies
Washington , DC
2016.06 - 2018.05
  • Served as technical contact for VAR team to solicit proposals/quotes, perform price analysis, complete all required documentation, maintain records, and review purchase orders
  • Participated in proposal development for solutions including Business Process Management (BPM), process automation, and VAR software and services
  • Interfaced closely with Outside Sales Representatives to develop innovative strategies to identify opportunities and build successful network of partnerships
  • Ensured fulfillment of customer quoting activity, order processing, and resolution of customer service issues
  • Supported business development activities by researching, evaluating, and reporting on federal market trends to optimize government-issued Request for Quote (RFQ) responses
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions and coordinated team-wide resolutions
  • Built strong relationships with assigned accounts to implement process improvements and optimize team performance
  • Collaborated with vendor representatives and customers to set up optimal delivery schedules
  • Merged proposal documents into organized repository to optimize access for business development team

Education

Penn LPS Coding Bootcamp Certificate - Computer Science And Programming

University of Pennsylvania
Philadelphia, PA
2023.05 - 2023.11

Bachelor of Science - Systems Engineering, Business Administration

The George Washington University
Washington, DC
2013.08 - 2018.05

Certification

Penn LPS Coding Bootcamp Certificate, Computer Science

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Penn LPS Coding Bootcamp Certificate - Computer Science And Programming

University of Pennsylvania
2023.05 - 2023.11

Systems Engineer, Logistics & Supply Chain

General Dynamics Information Technology
2021.01 - Current

Senior Support Engineer, Enterprise Development

MicroStrategy, Inc
2018.08 - 2020.12

Systems Analyst

Akira Technologies
2016.06 - 2018.05

Bachelor of Science - Systems Engineering, Business Administration

The George Washington University
2013.08 - 2018.05

Penn LPS Coding Bootcamp Certificate, Computer Science

AN 100: MicroStrategy Analyst Specialist Bootcamp

AN 200: MicroStrategy Analyst Master Bootcamp

Kojo OtchereSystems Engineer