Nana Kojo Owusu Damptey
Dumfries,VA
Summary
Seasoned System Administrator with 10 years background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Senior Systems Engineer
Tech Mahindra (Airbus Contract)
10.2022 - Current
- Installed, supported and maintained company Cloud Server infrastructure(AWS) according to best practices.
- Responded promptly to ServiceNow 15 users requests per day for accessing Tableau Server and Alteryx Server.
- Generate and installed Certificate Signing Request (CSR) , SAML Authentication, OPENSSL, ASF Apache 2.0 for Application Servers Tableau and Alteryx.
- Planned and oversaw configuration changes for security infrastructure platforms.
- Create Read Replica for RSD DB instance and Restore.
- Built useful reporting deliverables to properly document analysis results and provide performance improvement feedback using Tableau.
- Monitoring System Logs.
- Authentication support via SSO Siteminder, MFA One Login, IAM
- Design, develop and deploy data sets and tools that supported product use cases using Alteryx and Tableau.
- Build custom images through docker server, docker compose with multiple local containers.
- Performed risk and vulnerability assessments and provided results and recommendations to senior management.
- Collaborated with other developers to identify and alleviate number of bugs and errors in software.
- Supported software engineering projects in Agile work environment.
Systems Administrator
All Is Well Home Care
07.2013 - 10.2022
- Responsible for effective provisioning, installation/configuration, operations, health and maintenance of systems hardware, software and related infrastructure
- Ensures that system hardware, operating systems, software systems and related procedures adhere to organizational strategies and values
- Configuring and proactively manage and maintain server, network, and firewall systems ie. VMware, ESXI, Virtual box.
- Leading projects of various technologies including infrastructure cloud migrations(Azure, AWS) network refreshes, and virtualization refreshes
- Consulting on various aspects of LAN/WAN administration both on-site and remotely
- Developing network and systems documentation as needed
- Configuration and management of Windows Server 2008, 2012, 2016 with Active Directory
- Configurations and Management of Microsoft Office 365
- Manage and administer Group Policy (GPO) in MS Active Directory (AD) Organization Unit (OU)infrastructure
- Supporting on-prem Servers, Microsoft Windows, Apple MacOS workstations
- Work on continuous improvement of current security policies and procedures
- Tier I, II, and III user support
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
Help Desk Technician
Conservation International
04.2013 - 06.2015
- Identifies, researches, and resolves technical problems for both end user and system related issues
- Operates Conservation International Help Desk to document, track and monitor problem to ensure timely resolution
- Deploys desktop computers, maintains hardware inventory assets, and performs routine operating procedures such as backups and job scheduling
- Provides support for failover/disaster recovery of servers
- Work is performed under regular supervision of Network Operations Manager
- Set up printers for users workstation and troubleshoot any printer related issues
- Manage Windows Server environments and technologies for 2,000+ remote and on-site o Users
- Day to day support for any technical issues in office and remotely
- Monitored and updated user groups and permissions, using Active Directory
- Assist with conference rooms AV setups, ie Projectors, TVs, Microphones and Sound
- Systems Installation, Configuration & Upgrading
- Implemented more frequent backups to increase environment security
Technical Support
Support Access Home Care Services
01.2010 - 01.2013
- Oversee and maintain computer hardware and software systems
- Also support computer software integration by diagnosing and troubleshooting common technical issues
- Installation of Microsoft Office and other Software needs to support Home Care
- Set up Printer for users workstations and also troubleshoot any printer related issues for users.
- Manage all technical support needs for 20 computers in office.
- Management Suite for homecare agency
- Day to day support for any technical issues in office and CEO’s home office
- Work with developers to create website for Home Care and provide daily updates for sites.
- Provided Tier 1 IT support to non-technical internal users through desk side support services
Education
Diploma -
Mount Vernon High School
05.2008
Skills
- System Monitoring
- Operating Systems
- Documentation and Communication
- System Security
- Server Administration
- Backup and Recovery
- Virtualization
- Scripting and Automation
- Troubleshooting
- Storage Management
- Agile
- Analytics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Senior Systems Engineer
Tech Mahindra (Airbus Contract)
10.2022 - Current
Systems Administrator
All Is Well Home Care
07.2013 - 10.2022
Help Desk Technician
Conservation International
04.2013 - 06.2015
Technical Support
Support Access Home Care Services
01.2010 - 01.2013
Diploma -
Mount Vernon High School
Comptia Security +
Certification
Comptia Security +
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