Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kokeithia Jones

Decatur,GA

Summary

  • Professional Driver offering almost 4 years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.
  • Hardworking and reliable organized, proactive and punctual with team-oriented mentality.
  • Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Rideshare Driver

UberEats/DoorDash, Amazon Flex
Decatur, GA
07.2020 - Current
  • Provides private transportation in my standard vehicles
  • Deliver Food, Packages, Car Parts, Flowers
  • Shop for groceries, etc.
  • Communicate directly with customer when an item requested isn't avaiable

Customer Service Associate

Alight Solutions
Atlanta, GA
09.2022 - 05.2023
  • HR, benefits, 401k
  • Monitor the daily deliverables of the Service Center
  • Discuss benefits on client policies, processes provisions
  • Manage customer escalations and exception processing
  • Manage client specific updates to desktop tools and training
  • Execute Customer Issue Resolution and ensures that proper documentation and follow up takes place
  • Execute the handling of Customer Escalated calls through the supervisor line
  • Support HR BPO Client Manager in researching client escalations.
  • Contacted customers about adding the new child social security number and other account changes.

Personal Support Staff

Cheryl Hott Personal Support llc
Pinellas County, FL
11.2021 - 02.2022
  • Assist 3 men with daily activities such as getting dress, cleaning up, cooking and doing laundry
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Assisted with meal planning to meet nutritional plans.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Facilitated communication between family members about the care of their loved one.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained detailed records of services performed on clients.
  • Monitored health and well-being of clients and reported significant health changes.
  • Collected and recorded patients' weight, appetite and note basic health status.
  • Provided transportation services for clients to medical appointments or social events.
  • Assisted clients with maintaining good personal hygiene.
  • Supported bathing, dressing and personal care needs.

Customer Service Representative

American Home Shield
LaGrange, GA
03.2009 - 11.2021
  • Assist contractors by answering questions about warranty service and coverage
  • Work with the contractor to determine whether a service request is covered by the warranty contract or not
  • Authorize contractors to proceed with repairs covered by home warranty claims
  • Responsible to make sure that cost of repairs are reasonable, falling within guideline pricing and determine if higher than average costs are reasonable for the circumstances
  • Bring issues that arise with pricing, service, industry and trade trends, etc
  • To the attention of Contractor Relations
  • Delivering decisions to customers regarding the diagnosis of their failure and educate the homeowner on how the warranty works
  • Place orders for warranty parts and services; ensure accuracy to avoid delays in service
  • Manage your Work Space and emails in an efficient and organized manner, promptly responding to the needs of customers and contractors.

Education

High school diploma -

Handley High School
05.2001

-

Southern Union State Community College
Wadley, AL

Skills

  • Pricing (10 years)
  • Customer support (10 years)
  • Negotiation (10 years)
  • Account management
  • Purchasing
  • Procurement
  • Cash handling
  • Cold calling (10 years)
  • Process improvement
  • Salesforce
  • Forecasting
  • Inside sales
  • Customer service (10 years)
  • CRM Software
  • Management
  • Microsoft Excel (10 years)
  • Microsoft Word (10 years)
  • Microsoft Powerpoint (10 years)
  • Typing
  • Writing skills
  • Continuous improvement
  • Legal case management (4 years)
  • Case Management
  • Microsoft Outlook
  • Customer Engagement
  • Wheelchair Assistance
  • Safe Driving
  • Schedule Management
  • Communication
  • Customer Service
  • Time Management
  • Dispatcher Communication
  • Time, Mileage, and Fuel Tracking
  • Tires and Brakes Inspections
  • Customer Relationships
  • Dependable and Trustworthy
  • Passenger Reviews or Endorsements
  • Efficiency and Time Management
  • Knowledge of Local Area

Certification

  • CPR Certification, 11/01/21, Present
  • First Aid Certification, 11/01/21, Present

Languages

English, Expert

Timeline

Customer Service Associate

Alight Solutions
09.2022 - 05.2023

Personal Support Staff

Cheryl Hott Personal Support llc
11.2021 - 02.2022

Rideshare Driver

UberEats/DoorDash, Amazon Flex
07.2020 - Current

Customer Service Representative

American Home Shield
03.2009 - 11.2021

High school diploma -

Handley High School

-

Southern Union State Community College

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Kokeithia Jones