Kokelia Barnes
Kinston,NC
Summary
Dynamic leader with proven success at McDonald's Restaurant, enhancing team productivity and customer satisfaction through effective problem-solving and team motivation. Skilled in coaching, mentoring, and quality improvement, achieving significant results in compliance and service standards. Expert in inventory control and safety processes, driving operational excellence and collaborative success.
Overview
6
6
years of professional experience
Work History
Team Leader
McDonald's Restaurant
01.2024 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Co- Manager
Kings
02.2018 - 12.2023
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
Education
GED -
08.2003
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Coaching and Mentoring
- Documentation And Reporting
- Goal Setting
- Overseeing Daily Activities
- Quality Improvement
- Mentoring
- Safety processes and procedures
- Safety
Timeline
Team Leader - McDonald's Restaurant
01.2024 - Current
Co- Manager - Kings
02.2018 - 12.2023
Lenoir Community College - GED,
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