Koketso Thipe
Customer Support Advisor-Correspondence
Centurion,Gauteng
Summary
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
I am also very committed to ensuring customer satisfaction by providing exceptional service and unmatched support. One who is proficient in utilizing customer service best practices, and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Support Advisor
Percepta SA for Ford Motor Company
04.2022 - Current
- Correspondence and Queries Assistance.
- Upheld company policies while advocating for customers'' best interests, fostering trust between clients and the organization.
- Administration of incoming customer queries and complaints and rerouting to the United Kingdom.
Technical Agent
MiWay Insurance
03.2018 - 12.2019
- Calculating Premium Prejudice for the Claims Department; Analyzing Multi-claimant Policies.
- Identified trends in customer concerns, leading to proactive measures and improved product quality.
Retentions Advisor
MiWay Insurance
06.2017 - 02.2018
- Retaining Existing and New Clients; Assisting with Policy Changes.
- Conducted thorough reviews of clients'' existing financial plans, identifying areas for improvement or adjustment.
Collections Advisor
MiWay Insurance
11.2015 - 05.2017
- Calling Clients and Advising About Unpaid Premiums; Assisting with Fixing Clients’ Policies.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and legal regulations.
Education
University of Johannesburg
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Hebron Technical and Commercial High
Skills
Interviewing SkillsInterpersonal SkillsAble to Work Under PressureAble to Undertake Undesignated Positions If NeededAdministrative SkillsAble to Work Windows XP, MS Office
Attributes
- Diligent
- Analytical Thinker
- Proactive
- Resourceful
- Detail-Oriented
Telephone Number
0764778915
Driver License
Code C1
Language Proficiency
English, Tswana, Zulu, Afrikaans
Personal Information
- ID Number: 8901115722085
- Date of Birth: 01/11/89
- Marital Status: Single
References
- Madikana Sebetseba, MiWay Insurance, 0730301554
- Calvin Pienaar, MiWay Insurance, 0723238472
- Busisiwe Mahlangu, MiWay Insurance, 0728216060
- Renaldo Chadley Abersalie, Percepta S.A., 0762825008
Timeline
Customer Support Advisor
Percepta SA for Ford Motor Company
04.2022 - Current
Technical Agent
MiWay Insurance
03.2018 - 12.2019
Retentions Advisor
MiWay Insurance
06.2017 - 02.2018
Collections Advisor
MiWay Insurance
11.2015 - 05.2017
University of Johannesburg
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Hebron Technical and Commercial High