Kokichi Lopez

• Supervise daily store operations, including opening and closing procedures, cash handling, and balancing registers and safe with full accuracy.
• Lead and delegate tasks to team members (4–6 during mornings, 2–3 during evenings) to ensure smooth coverage of registers, floor operations, and customer orders.
• Train and mentor new hires on store procedures, customer service, and operational standards, balancing workloads to avoid overwhelming less-experienced staff.
• Prioritize workflow based on store needs (truck days, stocking, facing, put-backs, and perishable checks) to maintain high product availability and sales readiness.
• Ensure timely completion of same-day pickup and photo orders within company deadlines.
• Guide associates in promoting store credit cards and rewards programs, supporting company sales initiatives.
• Perform nightly closing duties, including paperwork, trash removal, tote breakdown, and organizing the sales floor to prepare for the following business day.
• Provide hands-on support by stepping into floor or register duties when needed, maintaining a clean, organized, and customer-friendly environment.

• Processed and packed customer, sales representative, and FedEx orders with speed and accuracy.
  Maintained and organized inventory of POS systems, scanners, and prepaid cards for efficient order fulfillment.
• Communicated with sales representatives and internal teams to confirm orders, resolve product issues, and ensure timely delivery.
• Resolved defective or unreadable product issues by coordinating with internal teams to void, replace, or re-enter items into the system.
• Monitored demand trends and assisted with inventory forecasting to maintain consistent supply flow.

Consistently surpassed productivity goals by averaging 90–100+ grocery orders per hour across multiple departments.

Unloaded pallets, restocked shelves, and scanned inventory into system locations to ensure product accuracy and availability.

Resolved order discrepancies and corrected inventory errors to guarantee on-time and accurate customer deliveries.

Coordinated final staging of delivery carts by verifying orders and meeting strict cut-off deadlines in a fast-paced environment.