Ko'Kila Davis-Jones

Disciplined and persistent Revenue Specialist with over 15 years of professional experience with the City of Savannah. Attention to detail coupled with innate problem-solving skills, boosted the amount of refunds issued due to assessment changes, by 75% with faster research processes. In previous roles, improved customer service and cash handling processes which decreased employee error to 3% and improved balancing efforts. Implemented and served on the customer service team which improved employee relations and more by 50%.

• Aided in facilitation of employee training guide for Revenue Department
• Completed program software testing for Govern software before implementation (for both Property Tax and Cashiering Units)

Used knowledge of City Policies and Ordinances to:

• Performs intermediate to advanced level technical, clerical, administrative, and customer service duties.
• Exercises independent judgement, discretion and initiative in completing assignments and handling public contact situations requiring tact and courtesy.
• Communicates effectively with customers, coworkers, and supervisors to ensure high quality and timely expedition of customer requests
• Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
• Professionally negotiated and dealt with taxpayers in confrontational situations, by performing problem resolution by addressing customer complaint, discrepancies, requests, and inquiries while offering smart solutions to meet customer needs through personal, phone, or written contacts.
• Furnished taxpayer assistance and information to general public.
• Verified completeness of provided details when processing Error and Releases, adjustments, payment reversals, various fees (including NSF); performs other account corrections as assigned.
• To perfect refund process : reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
• Carried out day-day-day duties accurately and efficiently.

As owner, creator, and innovator behind Kustom Kreationz by Kila, conducts full HR operations. Uses acute business acumen to meet day-to-day business operations. Manages the fulfillment and shipment of 50 packages weekly. Has used marketing and social skills to increase sales by 20%. Duties include, but are not limited to:

• Spearheads business-related aims to meet tactical planning initiatives.
• Monitors staff performance, providing final-say assessment over all inquiries.
• Serves as primary point-of-contact with suppliers and contractors to achieve inventory expectations
• Keeps all building areas and equipment functional and well-organized to promote business performance.
• Sets, enforced and optimized internal policies to maintain responsiveness to demands.
• Learns and remains updated on statutory requirements and regulations.
• Trains and motivates employees to perform daily business functions.
• Devises and deploying sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Maintains updated knowledge of regulatory changes to adjust business operations accordingly.
• Studies market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
• Oversees end-to-end business processes to maintain proficiency and profitability.
• Serves as principal stakeholder over organization's complete operations.