Socorro Arenas
San Antonio,Fl
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Homemaker
Self-employeed
12.2017 - Current
- Support family of 4 through establishing and formulating budget, paying bills, creating schedule
- Created, assigned and scheduled housekeeping duties for 2 children according to their capabilities
- Supporting growth of each family member in their needs and interests
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
Junior Instructor
Ripple Effect Martial Arts
03.2019 - 01.2020
- Responsible for supporting Head and Lead instructors in Martial Arts training classes
- Led warm ups, classes, and group discussions with small and large groups
- Built relationships through conversation with students, parents, families to encourage engagement in the Ripple Effect community and school
- Support students individual needs while keeping growth as priority
- Collaborated with other junior instructors and staff to share ideas to enhance student experience and success
- Assisted students in developing self-advocacy and support skills.
- Increased student participation via engaging lectures and assignments.
- Tested and evaluated students on materials presented in classes.
- Enhanced student comprehension and shortened learning process through new teaching methods.
- Instructed on proper breathing techniques, stances, and forms.
- Promoted positive and inclusive environment by demonstrating discipline and respect to support students.
- Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
- Provided feedback and corrections to improve students' skills and techniques.
- Coached new students by breaking down techniques into simple moves.
- Kept up with certifications and continuing education to provide students with best possible instruction.
- Met needs of different students by adapting teaching materials and methods.
- Encouraged physical fitness to encourage students to maintain healthy lifestyles.
Senior Customer Service Rep
Par Technology
07.2013 - 12.2017
- Collected account information and opened service tickets for appropriate support via phone and email using clear, concise and comprehensive manner
- Built rapport with customers
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Escalated issues to proper supervisors when standard processes were not effective.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Greeted customers and listened closely to problems described to determine solutions.
Technical Support Representative
IBM Boulder – Career Connection Inc
03.2012 - 07.2013
- Technical Support Representative for Apple & iOS hardware, software and applications
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Researched product and issue resolution tactics to address customer concerns.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Cashier
Sears, Roebuck & Company
08.2010 - 03.2012
- Helped customers make purchases and payments, presented outstanding customer service
- Merchandise Customer Assistant, assist customers in locating merchandise, make and set up promotional signs, arrange and stock merchandise on sales floor to promote sales and keep it orderly and neat, help train new staff in basic operations and procedures
Education
High School Diploma - Gradutated
Ashworth Community College (James Madison Online High School)
Norcross, GA06.2011
Skills
- Task Management
- 10-Key
- Handling Procedures
- Technical Support
- Data Entry
- Positive Rapport-Building
- Reading Comprehension
- Grammar
- Problem-Solving Ability
- Conflict Resolution
- Calm and Professional Under Pressure
- Organizational Skills
- Research
- Technical Support and Assistance
Timeline
Junior Instructor
Ripple Effect Martial Arts
03.2019 - 01.2020
Homemaker
Self-employeed
12.2017 - Current
Senior Customer Service Rep
Par Technology
07.2013 - 12.2017
Technical Support Representative
IBM Boulder – Career Connection Inc
03.2012 - 07.2013
Cashier
Sears, Roebuck & Company
08.2010 - 03.2012
High School Diploma - Gradutated
Ashworth Community College (James Madison Online High School)
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