Kokou Dodji (Jeremy) Kpeglo
Olympia,WA
Summary
Hardworking Project Manager offering years of leadership experience working with different teams in coordinating projects and programs. Successful at building and maintaining open communication between team members, clients and leadership and highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auto Sales Consultant
Olympia Mazda
Olympia, WA
04.2021 - Current
- Consulted with Sales Managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle.
- Accompanied customers and demonstrated performance features on test drives.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
- Followed-up on potential new customer leads.
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
- Investigated and resolved customer grievances and escalated issues needing further investigation to appropriate department or management.
- Logged interactions and communications (phone, email, text) with customers in CRM.
EXECUTIVE PARTNER LIAISON
Mercy Ships - M/V Africa Mercy
06.2018 - 04.2020
- Successfully led 3 major projects minimum and many other smaller projects from start to finish.
- Established and maintained working relationships with various internal and external stakeholder groups for success of projects and company mission.
- Cultivated complex relationships and new business opportunities to understand business problems and develop solutions.
- Excelled in consultation or diplomatic advice to senior management team on business operations and strategic plans to minimized risk exposure.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Influenced others at senior level as member of senior management team to bring significant changes.
Patient Transport Coordinator
Mercy Ships - M/V Africa Mercy
08.2017 - 06.2018
- Managed the patient transportation project with various stakeholder groups.
- Coordinated timely transportation of more than 10,000 selected patients to healthcare facilities.
- Developed and maintained relationships with local transport authorities and government contacts.
- Worked closely with government agencies and personnel and managed stakeholder relationships to resolve problems.
- Constantly engaging partners to streamline process for better and timely results.
Day Worker Coordinator
Mercy Ships - M/V Africa Mercy
03.2015 - 07.2017
- Managed and assigned 100 plus Hospital Day Crew (local workers) in all 13 on-ship & off ship departments under the Hospital.
- Coordinated all Human Resources, Finance and Security processes regarding Hospital Day Crew, etc.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development.
- Arranged Day crew performance evaluation and took appropriate action as an outcome of evaluations; identified areas for improvement and supported Hospital Day Crew in achieving the defined development milestones.
- Motivated workers to exceptional performance through implementation of new strategies.
Operations Liaison
Mercy Ships - M/V Africa Mercy
06.2015 - 08.2015
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Coordinated and negotiated with various hosting government institutions for the fulfillment of the protocol agreement between Mercy Ships and the hosting government.
- Facilitated agreements with various businesses in order to facilitate the arrival and operations of the Mercy Ships company ship.
- Created unified messaging of public relations efforts in conjunction with the Advance Team Leader and Communication Department.
Hope Center Facilitator
Mercy Ships - M/V Africa Mercy
01.2014 - 03.2015
- Directed day-to-day administrative and operational functions for the 100 plus-bed facility, providing guidance and leadership to over 30 plus employees.
- Developed and updated policies and procedures, and ensured operational procedures are followed.
- Communicated with patients, ensuring that medical instructions are followed.
- Fostered excellence by example by "setting pace" and being hands on mentor to staff.
- Conducted routine facility inspections, monitored and inspected staff processed , identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Coached employees to offer high-quality, cost-effective care to all residents.
Advance Team HR Assistant
Mercy Ships - M/V Africa Mercy
05.2014 - 10.2014
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries and communicated HR selection decisions via telephone calls, in-person and emails.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Conducted hundreds of interviews and trained selected candidates for their various positions.
Education
MBA - Project Management
University of South Wales
United Kingdom07.2021
Master of Arts - Linguistics
University of Lome
Lome - Togo08.2011
Bachelor of Arts - Linguistics
Universoty of Lome
Lome - Togo06.2006
Skills
- Managing Multiple Projects
- Timely Project Completion
- Building Trust and Relationships
- Stakeholders Management
- Establishing and Maintaining Effective Relationships
- Organization and Administration
- Management
- Leadership - Servant Leadership
- Diplomacy
Accomplishments
- Led and Collaborated with various internal and external teams in the development and successful completion of several projects with Mercy Ships.
- Led and participated in numerous meetings with partners (high government officials, ambassadors, business executives) to gain their support for the Mercy Ships Mission.
- Coordinated round trip transportation with multiples stakeholders for more then 10,000 patients.
- Supervised teams of 30 - 100 plus staff members with Mercy Ships.
- Named Sales Man of the month for several months with Olympia Mazda while being only 1 year in the business.
- Have always had excellent performance reviews in all my positions.
Certification
- Google Project Management Certificate (Ongoing)
- Development Diplomacy Certificate - Diplo Foundation
Languages
English
French
References
LANCE DAVIS - OLYMPIA MAZDA
lance@olympiamazda.com | 253-222-26782
WARRIE BLACKBURN - MERCY SHIPS
warrie.blackburn@mercyships.org | 903 705 3854
CORNÉ BLOM - MERCY SHIPS
corne.blom@mercyships.org | 903-426-0492
Timeline
Auto Sales Consultant
Olympia Mazda
04.2021 - Current
EXECUTIVE PARTNER LIAISON
Mercy Ships - M/V Africa Mercy
06.2018 - 04.2020
Patient Transport Coordinator
Mercy Ships - M/V Africa Mercy
08.2017 - 06.2018
Operations Liaison
Mercy Ships - M/V Africa Mercy
06.2015 - 08.2015
Day Worker Coordinator
Mercy Ships - M/V Africa Mercy
03.2015 - 07.2017
Advance Team HR Assistant
Mercy Ships - M/V Africa Mercy
05.2014 - 10.2014
Hope Center Facilitator
Mercy Ships - M/V Africa Mercy
01.2014 - 03.2015
MBA - Project Management
University of South Wales
Master of Arts - Linguistics
University of Lome
Bachelor of Arts - Linguistics
Universoty of Lome
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