Kokou Florancio Djadou

Developed and implemented campus-wide flyer campaigns, including design,
content creation, and placement, to effectively promote programs and engage
current and prospective students.

Achievement:

• Created engaging content to increase visibility among prospective
  students
  
• Grew program followers by 25-40% and increased engagement by 18-30%

•Led qualitative research investigating student perceptions, adoption barriers, and behavioral patterns in the use of Artificial Intelligence (AI) for academic work.

• Employed a mixed-methods approach, designing and conducting surveys, focus groups, and co-design workshops with a diverse cohort of student participants.
  
• Synthesized complex behavioral data to identify key user needs, pain points, and ethical concerns, translating findings into actionable insights for the research team.
  
• Presented research outcomes to faculty stakeholders, informing discussions on ethical AI integration and student-focused tool development.

• Provided technical and navigational support to students using complex university systems (CUNYfirst, Brightspace), enabling efficient access to academic records, course materials, and institutional resources.
  
• Managed and organized critical reference materials (books, periodicals,databases), maintaining systematic order to support the research needs of 50+ daily patrons.
  
• Streamlined user assistance processes, improving patrons' ability to independently locate resources and reducing friction in academic support services.

• Conducted research across multiple campus departments to identify procedural inefficiencies and opportunities for improved service delivery.

• Collected and analyzed stakeholder feedback to generate actionable recommendations for process and system improvements.
  

Achievement:

• Research findings led the Admissions and Registrar offices to redesign key web forms, enhancing usability, accessibility, and administrative efficiency for students.

Conducted in-depth, empathetic interviews with students with disabilities to evaluate their experience with academic support services, identifying key barriers and pain points in service delivery.

Achievement:

Research insights led to targeted service improvements,
after which 90% of participants reported significantly higher confidence in accessing and utilizing their academic support.